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Where to find this: Shopify admin → Apps → Yuko Loyalty → Loyalty → Programs → Ways to earn → Add another way → Write a review

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Introduction

Award points to customers who review a product they bought. Reviews are one of the most valuable forms of social proof, and a small points reward consistently lifts submission rates.

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What problem this solves

Most customers don’t write reviews unless asked, and even fewer add photos. A points reward turns a forgettable post-purchase task into something worth doing.

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When to use

  • You collect product reviews with a reviews app connected to Yuko.
  • You want more reviews, or more reviews with photos.
  • You’re launching a new product and need fresh social proof.

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Overview

  • Points for each product review.
  • Optional Media Bonus: extra points when the review includes media.
  • Optional Limits: verified purchases only, and one reward per order.
  • One reward per product per customer.
  • Optional points expiry and VIP tier multipliers.
  • Available on select plans.

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Before you start

Yuko app is installed on your Shopify store — see Install Yuko on Shopify.
The Yuko Theme App Embed is enabled in your active theme — see Theme App Embed.
Your loyalty program is enabled under Loyalty Program Status at Shopify admin → Apps → Yuko Loyalty → Loyalty → Programs.
Your point labels are set in Loyalty Settings.
Reviews reach Yuko from your reviews app: Judge.me, or any app through the Shopify Flow action Add Points for Review (see Shopify Flow).

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Setup guide

1

Add the way to earn

In your Shopify admin, go to Apps → Yuko Loyalty → Loyalty → Programs. In Ways to earn, click Add another way and pick Write a review.
2

Fill in Basic Details

  • Campaign Name — shown to customers on the storefront. You can use [earn_value] and [points_label], for example Earn [earn_value] [points_label] for a review.
  • Description — short copy shown with the way to earn.
3

Set the points

Enter Points to earn for product review (a whole number, at least 1).
4

Set the Media Bonus (optional)

Tick Enable Media Earning, then enter the Media earning value: additional points awarded when the customer includes media with their review (default 10).
5

Set Limits (optional)

  • Limit to verified purchase — reward only reviews of products purchased in the linked order.
  • Limit to one reward per order — only the first rewarded review in an order earns points. The media bonus applies only to that same review.
Limits apply only to reviews collected by Yuko’s own reviews module, not to reviews from Judge.me or the Shopify Flow action.
6

Set Expiry (optional)

Turn on Expiry, then set Expire after and a Period (Day, Week, Month or Year). Expiry is available on select plans.
7

Review the side panel

  • Status — on by default.
  • Icon — Default, or Custom to upload your own (JPG, PNG, GIF or WEBP, under 1 MB).
  • Tiers — turn on to apply VIP tier multipliers.
8

Save

Click Save.

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How it works

  1. A customer reviews a product in your reviews app.
  2. The review reaches Yuko:
    • Judge.me sends published reviews to Yuko automatically once the integration is connected. A review counts as having media when it includes pictures.
    • Other reviews apps use the Shopify Flow action Add Points for Review. Map the Customer identifier (customer ID or email), Product ID and Photo Url from your app’s Flow trigger. If a photo URL is passed, the review counts as having media.
  3. Yuko matches the customer and product and awards Points to earn for product review.
  4. If the media bonus is on and the review has media, Yuko awards the Media earning value as a separate entry.
  5. With Tiers on, the tier multiplier applies to both the base and media lines. Tier bonus points are added once per review.
Each customer earns the base points once per product. If a customer first reviews without media and later adds media to the same review, they can still earn the media bonus once.

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Decision guidance

  • Make the media bonus worth it. Photo reviews convert better than text-only ones, so reward them.
  • Pair with your reviews app’s review-request email so customers know the reward exists.
  • Use moderation in your reviews tool to keep low-quality reviews from being published.

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Limitations

  • Only published reviews earn. Unpublished Judge.me reviews are ignored.
  • Points aren’t reversed if a review is later unpublished or deleted. Adjust the balance manually in Customers if needed.
  • One base reward per customer per product, even if the customer submits several reviews.
  • The Shopify Flow action needs a customer and product that Yuko can match. Unmatched runs don’t award points.

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Examples

  • 20 points per review plus a 30-point media bonus: a photo review earns 50 points.
  • A store using Loox connects it through Shopify Flow, mapping the reviewer’s email, the product ID and the photo URL into Add Points for Review.

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Best practices

Set the media bonus higher than the base reward. Photos drive conversion; pay for them.
Moderate before publishing. Since points follow published reviews, moderation is your first line of defence against fake reviews.

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FAQs

Judge.me through its integration, and any other app that can trigger Shopify Flow, through the Add Points for Review action. See Shopify Flow.
The points stay with the customer. Yuko doesn’t reverse review points automatically. Use Adjust balance in Customers to remove them manually.
No. The base reward is paid once per customer per product, and the media bonus once per customer per product.

Ways to Earn

Configure how customers earn points across your store.

Ways to Redeem

Set up the rewards customers can redeem with their points.

Booster Campaigns

Run time-bound multipliers, bonuses and challenges on top of earning.

Loyalty Settings

Point labels, earning and revert statuses, exclusions and order tags.

Customers

View balances and activity, adjust points and assign tiers.

VIP Tiers

Reward your best customers with tier multipliers and benefits.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.