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Documentation Index

Fetch the complete documentation index at: https://docs.yuko.so/llms.txt

Use this file to discover all available pages before exploring further.

Where to find this: Inside the workflow editor, click + between any two nodes and pick an action node.

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Available action nodes

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Send Email

Sends a custom email through Yuko’s email engine, using a template configured in Email Notifications.
  • Pick the template at node configuration.
  • Shortcodes are populated from the customer record + workflow context.
  • Sends are logged in the customer activity feed.
Create the template before adding the node. Workflow emails reuse the same templates as automated notifications.

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Credit Points

Adds points to the customer’s balance — typically as a goodwill or milestone bonus.
  • Set the points value (fixed) or a formula (e.g., order_total * 0.1).
  • Optional reason note (shown in the activity feed).
  • VIP multipliers do not apply to workflow-credited points.
Use this for one-off goodwill (a delivery delay, a launch bonus). For routine earning, use a Way to Earn campaign instead.

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Debit Points

Removes points from the customer’s balance.
  • Set the points value (fixed).
  • Optional reason note.
  • Won’t reduce the balance below zero.
Always include a reason note. Customers will see this in their activity feed.
Use Debit Points carefully — customers notice deductions much more than credits.

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Issue Coupon

Issues a Shopify discount code unique to the customer.
  • Set the discount type (amount / percentage / free shipping / free product).
  • Set the value and any expiry.
  • Optional minimum cart amount.
  • The code is delivered via the next node (typically a Send Email).
Pair Issue Coupon with Send Email. Otherwise the customer never sees the code.

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How action nodes execute

  • Action nodes run synchronously in workflow order.
  • Failures (e.g., a Send Email that bounces) are logged and the workflow continues to the next node unless you’ve set otherwise.
  • All actions appear in the customer’s activity feed.

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Decision guidance

  • Send Email + Issue Coupon is the most common pairing — a personalised email with a unique code.
  • Credit Points + Send Email for milestone celebrations (“You just hit 5 orders — here are 500 bonus points”).
  • Debit Points sparingly. Common use case: clawing back fraud-detected points outside Yuko’s auto-refund flow.

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Limitations

  • One action per node — stack nodes if you need multiple actions.
  • Send Email uses templates configured in Email Notifications; raw HTML isn’t supported.
  • Issue Coupon creates a Shopify discount code subject to Shopify’s combinability rules.

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Best practices

Test each action node by sending a test customer through the workflow.
Don’t put more than 3 actions in a row without a wait or condition — it overwhelms the customer.

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FAQs

Not natively in v1. Use a Partner Node (KwikEngage) or hand off to your SMS tool via integration.
Not directly. Use the Loyalty Settings → Shopify customer tagging feature for tier tags, or hand off to Shopify Flow.
Two coupons are issued. Email both or revoke one.

Build your first workflow

A 10-minute walkthrough from blank canvas to a live workflow.

Triggers & Conditions

Events that start a workflow and rules that branch it.

Action Nodes

Send email, credit / debit points, issue a coupon.

Wait & Exit

Pause execution and end a workflow cleanly.

Partner Nodes

Hand off to Engati or KwikEngage.

Analytics

Track entries, completions and step-level drop-off.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.