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Where to find this: Inside any workflow, click the + on a connecting line → Add Node → Actions

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Introduction

Action nodes are the steps that actually do something when a customer reaches them. The Add Node dialog lists these actions: Timing and logic nodes (Time Delay, If / Else) are covered in Time Delay & Exit and Triggers & Conditions. Click any node on the canvas to open its settings panel. Save the panel to apply your changes.

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Send Email

Sends an email to the customer.
1

Add the node

Pick Send Email in Add Node. A new email node starts with the subject New Email.
2

Open the editor

Click the node. The panel shows a preview of the email (switch between Desktop view and Mobile view). Click Edit to open the Template Editor.
3

Write the email

Set the subject, preview text, title, message, CTA and footer. Use shortcodes. The Available Template Variables card lists the shortcodes for this workflow’s trigger, plus the Redemption group. Click Save.

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Coupon

Creates a unique Shopify discount code for the customer at this step. Show it in a later Send Email node with the Coupon block in the Advanced Editor.
Pair Coupon with Send Email. Put the Coupon node first, then add the Coupon block in the email and pick this node’s identifier, so the customer sees their code.

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Points Credit

Adds points to the customer’s balance. Available on Shopify stores.
Incremental points use the order subtotal, which is why they’re only offered on the Order Paid trigger. If the order can’t be found or its subtotal is zero, the step fails and the customer’s run stops there.
Points credited by a workflow count as earned points. Without an on-hold period, they fire the Earn Points event right away, which also sends the built-in Points earned email if it’s active.

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Points Debit

Removes points from the customer’s balance. Available on Shopify stores. If the customer doesn’t have enough points, the step fails with “Insufficient point balance” and nothing is deducted. The customer doesn’t continue to the next steps, and their subscriber status becomes Failed. You can see the reason in Analytics.
To avoid failed runs, put an If / Else with Points Balance is at least your debit amount before the Points Debit node (available on loyalty, VIP and booster triggers).

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Examples

1. Welcome bonus. Trigger Joined Loyalty Program → Points Credit (Fixed, 100, reason Welcome bonus) → Send Email. 2. Downgrade win-back. Trigger VIP Tier Downgrade → Coupon (Percentage, 15, valid 14 days) → Send Email with the Coupon block. 3. Extra points on paid orders. Trigger Order Paid → Points Credit (Incremental, 1 point for every 20 spent, hold for 14 days).

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Best practices

Always fill in the reason. Support teams rely on Credited reason and Debited reason to explain balance changes.
Use the on-hold period for order-based credits. It gives returns time to happen before the points can be spent.
Give coupons a validity. An expiry date creates urgency and keeps old codes from piling up.

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FAQs

No. The Coupon node supports Percentage, Amount and Free Shipping discounts. Free-product rewards are available as a way to redeem.
The node credits exactly the points you set (or the incremental calculation).
A credit fires Earn Points. If your workflow’s trigger is also Earn Points, use No re-entry or a Has Not in This Flow profile filter so customers don’t loop through it again.

Build your first workflow

A step-by-step example from blank canvas to a Live workflow.

Triggers & Conditions

Events that start a workflow, filters, re-entry and If / Else.

Action Nodes

Send Email, Coupon, Points Credit and Points Debit.

Time Delay & Exit

Pause a workflow and end it cleanly.

WhatsApp Node

Send WhatsApp templates through any of 13 providers.

Analytics

Subscribers, timelines, failures and email performance.

Book a Free Setup Call

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Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.