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Documentation Index

Fetch the complete documentation index at: https://docs.yuko.so/llms.txt

Use this file to discover all available pages before exploring further.

Where to find this: Shopify admin → Apps → Yuko Loyalty → Loyalty → Notifications

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What are email notifications

Yuko sends automated emails to customers when meaningful loyalty events happen — they earn points, redeem a reward, move up a tier, or unlock a membership. Each event has a built-in template that you can fully customise. Emails inherit your store Branding & Locale settings, so colors, logo and language are consistent with your widgets without extra setup.

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All templates

Loyalty Emails

Points earned, redeemed, tier changes and expiry reminders.

Referral Emails

Friend reward, advocate registered and rewarded.

Membership Emails

Membership unlocked and lost notifications.

Template Editor

Customise content and visual design.

Shortcodes Reference

All merge tags available across templates.

Sender & Branding

Configure the from address, logo and colors.

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How emails work

  1. A customer triggers a loyalty event (e.g., places an order that earns points).
  2. Yuko evaluates whether the corresponding template is enabled.
  3. The template’s content is rendered — shortcodes are replaced with real data, branding is applied.
  4. The email is sent to the customer’s email address from your configured sender.
  5. The send is logged in the customer’s activity feed.

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Enabling or disabling templates

Every template has its own toggle. Disabling a template stops Yuko from sending it — useful if you handle a specific event in your own ESP (e.g., Klaviyo for points-earned emails).
Keep tier-change and reward-redeemed enabled in Yuko. They’re tied to loyalty data Yuko owns; replicating them in an ESP is fragile.

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Best practices

Don’t enable everything. Customers ignore high-volume notification streams. Pick the 4–6 emails that matter most.
Match your store voice. Default copy works, but on-brand copy converts better.
Test every template with a real recipient address before going live.

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FAQs

Yes — disable Yuko’s template and trigger your own via Workflows or Integrations (Klaviyo / Omnisend).
The visual editor covers most use cases. For advanced customisation, contact support.
Yuko sends the default copy with your branding applied. It’s safe to launch with defaults.
Yes — each template can have a translation per locale. See Sender & Branding.

Loyalty Emails

Points earned, redeemed, tier changes and expiry reminders.

Referral Emails

Friend reward, advocate registered and rewarded.

Membership Emails

Membership unlocked and lost notifications.

Template Editor

Customise content and visual design.

Shortcodes Reference

All merge tags available across templates.

Sender & Branding

Configure the from address, logo and colors.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.