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Where to find this: Inside any workflow, click the + on a connecting line → Add Node → Actions → Engati or kwikEngage

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Introduction

Before the unified WhatsApp node existed, Yuko had two standalone partner nodes: Engati and kwikEngage. Each sends a template message to the customer’s phone number through that partner. They still appear in the Add Node picker on Shopify stores, and existing workflows that use them keep working.
For new workflows, use the WhatsApp node. It supports Engati and Kwik Engage as providers, plus 11 others (AISensy, Zoko, WATI, DelightChat, QuickReply.ai, Interakt, BiteSpeed, BotSpace, AskEva, Whamaa and ConvertWay), with a provider picker that shows connection status and the same shortcodes as your trigger.

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Before you start

Yuko app is installed on your Shopify store — see Install Yuko on Shopify.
The Yuko Theme App Embed is enabled in your active theme — see Theme App Embed.
Your loyalty program is enabled under Loyalty Program Status at Shopify admin → Apps → Yuko Loyalty → Loyalty → Programs.
Your point labels are set in Loyalty Settings.
The partner is connected under Integrations: Engati or Kwik Engage. The node uses that connection’s credentials to send.

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Engati node

“Send an Engati message to the contact when they reach this step.”

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kwikEngage node

“Send a kwikEngage message to the contact when they reach this step.”

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How partner nodes work

  1. The customer reaches the node.
  2. Yuko takes the phone number from the customer’s record. Without one, the step fails with “Customer phone number not found”.
  3. Yuko calls the partner’s API with your template and parameters.
  4. The step is marked completed or failed, and the workflow continues to the next node either way. It doesn’t wait for the customer to reply.

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Best practices

Migrate when convenient. Rebuilding a partner node as a WhatsApp node (choosing Engati or Kwik Engage as the provider) gives you the connection badge and trigger-aware shortcodes.
Don’t send the same template through two nodes. Using a partner node and a WhatsApp node for the same message sends it twice.

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FAQs

Check that the partner is still connected under Integrations and that the customer has a phone number. The failure reason is shown in the subscriber timeline in Analytics.
Use the WhatsApp node, which covers 13 providers.

WhatsApp Workflow node

One node for all 13 WhatsApp providers.

WhatsApp overview

Choosing and connecting a WhatsApp provider.

Build your first workflow

A step-by-step example from blank canvas to a Live workflow.

Triggers & Conditions

Events that start a workflow, filters, re-entry and If / Else.

Action Nodes

Send Email, Coupon, Points Credit and Points Debit.

Time Delay & Exit

Pause a workflow and end it cleanly.

WhatsApp Node

Send WhatsApp templates through any of 13 providers.

Analytics

Subscribers, timelines, failures and email performance.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.