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Where to find this: Inside the workflow editor — these nodes only appear if the corresponding integration is connected.

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Introduction

Partner Nodes hand off the workflow at a specific point to a third-party messaging platform. Two legacy partner nodes remain: Engati (conversational AI) and Kwik Engage (multi-channel messaging).
For WhatsApp, prefer the unified WhatsApp Workflow node — it supports all 7 supported WhatsApp providers (including Engati and Kwik Engage) from a single node with a shared shortcode catalogue.

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When to use

  • You already use Engati or Kwik Engage for non-WhatsApp customer messaging (e.g., Engati conversational bot flows, Kwik Engage SMS).
  • You want loyalty events to trigger those legacy partner integrations.
  • For WhatsApp messaging through any provider — use the WhatsApp Workflow node instead.

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Available partner nodes

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Engati Node

  • Available when: the Engati integration is connected.
  • Action: triggers a specified Engati flow / bot interaction with the customer.
  • Configuration: pick the Engati flow, optionally pass workflow context.
  • For WhatsApp via Engati: use the WhatsApp node with Engati selected as the provider.

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Kwik Engage Node

  • Available when: the Kwik Engage integration is connected.
  • Action: triggers a Kwik Engage event — SMS, WhatsApp, or another configured channel.
  • Configuration: pick the event type, optionally pass workflow context.
  • For WhatsApp via Kwik Engage: use the WhatsApp node with Kwik Engage selected as the provider.

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WhatsApp Node — the unified successor

For WhatsApp specifically, the WhatsApp Workflow node supersedes these partner nodes. One node, 7 providers (AISensy, Zoko, WATI, DelightChat, Kwik Engage, Engati, QuickReply.ai), shared shortcode catalogue.

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How partner nodes execute

  • The node calls the partner’s API with the customer’s data.
  • The partner tool takes over messaging from there.
  • The workflow continues to the next node after the call returns (without waiting for the customer’s response).

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Decision guidance

  • Use Engati Node when you want a conversational bot flow (the customer can reply and continue the conversation through Engati).
  • Use Kwik Engage Node when you want one-shot SMS or other-channel messages.
  • Use the WhatsApp Node for any WhatsApp template send, regardless of provider — it’s the unified path.

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Limitations

  • Each partner node only appears if the corresponding integration is connected.
  • The workflow doesn’t wait for the customer’s reply in the partner tool.
  • Failures in the partner tool are logged but don’t block the workflow.

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Best practices

Connect the integration before designing the workflow. Otherwise the node won’t appear in the picker.
Stay in one tool per channel. If Kwik Engage handles SMS in your stack, don’t also send SMS via another integration — it duplicates messages.
Prefer the WhatsApp node for WhatsApp. It’s simpler, supports more providers, and uses a shared shortcode catalogue.

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FAQs

Not in v1. Use Webhooks and a custom integration if you have a partner not supported here.
The partner integration must be connected first. See Integrations.
For WhatsApp template sends, use the WhatsApp Node — it uses the same Engati credentials but gives you the unified shortcode catalogue and a clearer UI. Use the Engati Node only for non-template conversational flow triggers.

WhatsApp Workflow node

The unified node for WhatsApp across all 7 providers.

WhatsApp overview

Provider-agnostic overview of the WhatsApp integration.

Build your first workflow

A 10-minute walkthrough from blank canvas to a live workflow.

Triggers & Conditions

Events that start a workflow and rules that branch it.

Action Nodes

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Wait & Exit

Pause execution and end a workflow cleanly.

Partner Nodes

Hand off to Engati or KwikEngage.

Analytics

Track entries, completions and step-level drop-off.

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