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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → Kwik Engage

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Introduction

Kwik Engage is a WhatsApp Business API provider with strong India-region coverage. Once connected, the WhatsApp Workflow node can send Kwik Engage templates — with or without dynamic CTA buttons — on any loyalty event. For the provider-agnostic overview, see WhatsApp.

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When to use Kwik Engage

  • You operate primarily in India and want a regional WhatsApp Business API provider.
  • Your templates include CTA buttons with dynamic URL placeholders.
  • You want to keep template variables and CTA URL variables on separate configuration tracks.

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Before you start

You have an active Kwik Engage account with WhatsApp Business API.
You have at least one approved Kwik Engage template.
You have your Kwik Engage API endpoint URL and API key.

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Connect Kwik Engage to Yuko

1

Get your Kwik Engage API key

Log in to Kwik Engage → Settings → API. Copy the API key and note the API endpoint URL.
2

Open Kwik Engage in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations → Kwik Engage.
3

Paste the API key and Connect

Paste the key and click Connect. The tile flips to Connected.
4

Add a Kwik Engage step to a workflow

Open any workflow, click +, pick WhatsApp, and select Kwik Engage in the provider dropdown.

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Configure the Kwik Engage step in a workflow

Kwik Engage splits body parameters from CTA button parameters — toggle CTA buttons on only if your approved template has them.
The Add CTA Button toggle controls a separate parameter list from the body parameters. Each CTA button parameter fills a dynamic placeholder in the button’s URL, defined in the Kwik Engage template.

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Example use case

Points expiring — redeem now button
  1. In Kwik Engage, approve a template called points_expiring_soon with two body variables and one CTA button (URL = https://shop.example.com/account?ref={dynamic}). Note the endpoint URL.
  2. In Yuko Workflows, build: Trigger: Points Expiring Soon → WhatsApp (Kwik Engage).
  3. Configure: Endpoint, Template Name = points_expiring_soon, Language = en_US, Parameter Count = 2, Parameters = {{first_name}}, {{points_balance}}.
  4. Toggle Add CTA Button, set CTA Button Count = 1, Button Param 1 = redeem-{{customer_id}}.
  5. Activate.

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Limitations

  • Approved templates only. Kwik Engage enforces Meta template approval.
  • Template name must have no spaces. Use underscores.
  • Up to 10 CTA buttons. That’s the Kwik Engage-side limit.
  • No template authoring inside Yuko. Edit templates in the Kwik Engage dashboard.
  • No per-message delivery status surfaced in Yuko. Check the Kwik Engage dashboard for delivered / read events.

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FAQs

Only if your approved template has dynamic URL buttons. Leave the toggle off for plain text templates.
The dynamic part of the button’s URL. If your template’s button URL is https://shop.example.com/{ref}, the button param fills the {ref} placeholder.
Standard WhatsApp Business API language codes — en_US, hi_IN, en_GB, etc. Use whatever matches the language of your approved template.
Generate a new key in Kwik Engage, then paste it into the Yuko Kwik Engage integration tile and click Connect again.

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