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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → AskEva

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Introduction

AskEva is a WhatsApp Business API platform popular with SEA / Middle East merchants. Once connected, the WhatsApp Workflow node can send AskEva templates — with or without CTA URL buttons — on any loyalty event. For the provider-agnostic overview, see WhatsApp.

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When to use AskEva

  • You already use AskEva for WhatsApp on the SEA / MENA side of your business.
  • You need CTA buttons with dynamic URL suffixes — the button URL varies per recipient (e.g., .../account/{customer_id}).
  • You want multiple CTA buttons per template.

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Before you start

You have an active AskEva account with WhatsApp Business API.
You have at least one approved AskEva template.
You have your AskEva API key.

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Connect AskEva to Yuko

1

Get your AskEva API key

Log in to your AskEva dashboard and copy your API key.
2

Open AskEva in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations, pick the WhatsApp category from the left sidebar, and click AskEva.
3

Paste the API key and Connect

Paste the key into the API Key field and click Connect Integration. The page shows Connected.
4

Add an AskEva step to a workflow

Open any workflow, click +, pick WhatsApp, and choose the AskEva card from the provider list.

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Configure the AskEva step in a workflow

CTA Button URL Suffixes are just the dynamic tail of each button’s URL, not the whole URL. The base URL comes from the template itself (defined in the AskEva dashboard). The suffix is what changes per recipient.

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CTA button suffixes vs whole URLs

Different from BiteSpeed and DelightChat, which take the full URL as input. AskEva templates already carry the button base URL; Yuko only passes the variable tail. Example: template defines button URL as https://shop.example.com/. If you pass suffix account?email={{email}}, the customer receives https://shop.example.com/account?email=jane@example.com.

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Example use case

VIP tier welcome with a redeem button
  1. In AskEva, approve a template loyalty_tier_welcome with two body variables and one CTA button (base URL: https://shop.example.com/). Note the language code.
  2. In Yuko Workflows, build: Trigger: VIP Tier Entry → Filter: tier = Diamond → WhatsApp (AskEva).
  3. Configure: Template Name = loyalty_tier_welcome, Language = en, Parameter Count = 2, Parameters = {{first_name}}, {{current_tier_name}}.
  4. Toggle Add CTA Button, Button Count = 1, Suffix 1 = account?email={{email}}.
  5. Activate.

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Limitations

  • Approved templates only. AskEva enforces Meta template approval.
  • Template name must have no spaces. Use underscores.
  • CTA button base URLs live in the template. Yuko only supplies the dynamic tail.
  • No template authoring inside Yuko. Edit templates in the AskEva dashboard.
  • No per-message delivery status surfaced in Yuko. Check the AskEva dashboard for delivered / read events.

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FAQs

Only if your approved template has dynamic-URL buttons. Plain text templates leave the toggle off.
Then you don’t need to fill a suffix — the template sends as-is. Enable the toggle only when there’s a per-recipient variable.
  1. Template name exact match, no spaces. 2. Template approved. 3. Language code matches template. 4. Parameter count matches template body. 5. If CTA is enabled, button count matches template. 6. Customer has a phone number in Shopify.
Generate a new key in AskEva, then open Integrations → AskEva in Yuko, switch off the Connection toggle and confirm Disconnect, and connect again with the new key. Existing workflow steps keep their settings.

AISensy

India / SEA — cost-effective high-volume Business API.

Zoko

Shopify-native — fast onboarding, plain / rich / button templates.

WATI

Global — named-parameter templates, team inbox.

DelightChat

Multi-channel — WhatsApp + Instagram + email, automation-driven sends with CTA.

Kwik Engage

India-leaning — templates with optional dynamic-URL CTA buttons.

Engati

Conversational AI — namespace-scoped templates.

QuickReply.ai

AI-first — media headers, dynamic CTA buttons (requires Client ID + Secret Key).

Interakt

India — template messages with CTA URL buttons and callback metadata.

BiteSpeed

Shopify-focused — named parameters and optional CTA URLs with shortcodes.

BotSpace

Multi-channel WhatsApp automation — lightweight setup, positional parameters.

AskEva

SEA / MENA — templates with dynamic URL-suffix CTA buttons.

Whamaa

Template messages with language codes and up to 2 dynamic CTA URL buttons.

ConvertWay

WhatsApp marketing platform — templates with up to 2 dynamic CTA URL buttons.

WhatsApp overview

How Yuko’s WhatsApp integration works across all 13 providers.

WhatsApp Workflow node

Setup, shortcodes, and example workflows.

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