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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → BotSpace

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Introduction

BotSpace is a WhatsApp Business API platform focused on conversation automation for e-commerce. Once connected, the WhatsApp Workflow node can send BotSpace templates whenever a loyalty event fires. For the provider-agnostic overview, see WhatsApp.

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When to use BotSpace

  • You already use BotSpace for WhatsApp support / chat automation.
  • You want a lightweight setup: template ID + parameters, no extra bells.
  • You need to route sends across multiple channels (multiple WhatsApp numbers) from the same account.

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Before you start

You have an active BotSpace account with WhatsApp Business API.
You have at least one approved BotSpace template.
You have your BotSpace API key.
You know your Channel ID from the BotSpace dashboard.

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Connect BotSpace to Yuko

1

Get your BotSpace API key

Log in to BotSpace → Settings → API. Copy the API key and note the Channel ID.
2

Open BotSpace in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations, pick the WhatsApp category from the left sidebar, and click BotSpace.
3

Paste the API key and Connect

Paste the key and click Connect. The tile flips to Connected.
4

Add a BotSpace step to a workflow

Open any workflow, click +, pick WhatsApp, and select BotSpace in the provider dropdown.

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Configure the BotSpace step in a workflow

Template parameters are positional — they fill the template’s {{1}}, {{2}}, … placeholders in order.

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Example use case

Points earned confirmation
  1. In BotSpace, approve a template called loyalty_points_earned with two body variables. Note the Channel ID and Template ID.
  2. In Yuko Workflows, build: Trigger: Points Awarded → WhatsApp (BotSpace).
  3. Configure: Channel ID, Template ID = loyalty_points_earned, Parameter Count = 2, Parameters = {{first_name}}, {{points_earned}}.
  4. Activate.

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Limitations

  • Approved templates only. BotSpace enforces Meta template approval.
  • No template authoring inside Yuko. Edit templates in the BotSpace dashboard.
  • Positional parameters — order matters, names don’t.
  • No per-message delivery status surfaced in Yuko. Check the BotSpace dashboard for delivered / read events.

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FAQs

BotSpace supports multiple WhatsApp Business numbers per account. Channel ID identifies which one Yuko should send from. Find it in the BotSpace dashboard alongside your connected WhatsApp channels.
Yes — connect BotSpace once, then use a different Channel ID per WhatsApp workflow node. Each node sends from whichever channel you configure.
  1. Template ID exact match. 2. Template approved. 3. Channel ID matches your active WhatsApp channel. 4. Parameter count matches the template’s variable count. 5. Customer has a phone number in Shopify.
Generate a new key in BotSpace, then paste it into the Yuko BotSpace integration tile and click Connect again.

AISensy

India / SEA — cost-effective high-volume Business API.

Zoko

Shopify-native — fast onboarding, plain / rich / button templates.

WATI

Global — named-parameter templates, team inbox.

DelightChat

Multi-channel — WhatsApp + Instagram + email, automation-driven sends with CTA.

Kwik Engage

India-leaning — templates with optional dynamic-URL CTA buttons.

Engati

Conversational AI — namespace-scoped templates.

QuickReply.ai

AI-first — media headers, dynamic CTA buttons (requires API key + secret).

Interakt

India — template messages with callback metadata for downstream tools.

BiteSpeed

Shopify-focused — named parameters and optional CTA URLs with shortcodes.

BotSpace

Multi-channel WhatsApp automation — lightweight setup, positional parameters.

AskEva

SEA / MENA — templates with dynamic URL-suffix CTA buttons.

WhatsApp overview

How Yuko’s WhatsApp integration works across all 11 providers.

WhatsApp Workflow node

Setup, shortcodes, and example workflows.

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