Documentation Index
Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
Use this file to discover all available pages before exploring further.
Where to find this: Shopify admin → Apps → Yuko Loyalty → Workflows → [a workflow] → Analytics
Introduction
Every workflow has a built-in Analytics tab that shows how customers move through it — how many entered, how many reached each node, where they dropped off.What problem this solves
Without analytics, workflows are a black box. With them, you can see exactly which step is killing your win-back flow or which condition is excluding too many customers.What’s tracked
- Entries — customers who hit the trigger.
- Completions — customers who reached an Exit node.
- Step-level visits — how many customers reached each node.
- Drop-off — the difference between consecutive nodes.
- Exit reasons — grouped by exit-node label.
Reading the analytics
Find the biggest drop
Scan the funnel — the step where the most customers leave is your highest-leverage fix.
Decision guidance
- A condition with > 50% drop-off is too narrow — widen it or split the workflow.
- A wait with < 50% completion suggests customers acted (or unsubscribed) before the wait expired — shorten it.
- An action with high failure indicates an integration problem — check the integration’s logs.
Limitations
- Analytics are aggregate — individual customer paths are visible from the customer profile, not here.
- Historical data isn’t backfilled if a workflow is edited — a major edit creates a new analytics window.
Best practices
Related
Build your first workflow
A 10-minute walkthrough from blank canvas to a live workflow.
Triggers & Conditions
Events that start a workflow and rules that branch it.
Action Nodes
Send email, credit / debit points, issue a coupon.
Wait & Exit
Pause execution and end a workflow cleanly.
Partner Nodes
Hand off to Engati or KwikEngage.
Analytics
Track entries, completions and step-level drop-off.
Book a Free Setup Call
Talk to our team for personalised setup help.Time: 30 minutes
Contact Support
Visit our support hub for help articles, live chat and ticket submission.
Browse the Guides
Documentation across loyalty, referrals, memberships and more.
Install Yuko
Add Yuko to your Shopify store from the Shopify App Store.