Where to find this: Shopify admin → Apps → Yuko Loyalty → Workflows → Create workflow
What we’ll build
A simple win-back workflow:- Trigger — customer hasn’t placed an order in 60 days.
- Condition — they have a points balance > 0.
- Wait — 1 day.
- Action — send a “We miss you” email.
- Exit.
Before you start
Yuko app is installed on your Shopify store — see Install Yuko on Shopify.
The Yuko Theme App Embed is enabled in your active theme.
Your loyalty program is enabled at Shopify admin → Apps → Yuko Loyalty → Loyalty → Settings.
Points label and currency are configured.
You’ve got at least one Way to Earn campaign active so customers have points balances.
Walkthrough
1
Create a new workflow
In Shopify admin, go to Apps → Yuko Loyalty → Workflows and click Create workflow. Give it a name like “60-day win-back”.
2
Add the trigger
Click the placeholder Trigger node. Pick Customer inactive for X days and set X to 60.
3
Add a condition
Click the + below the trigger and pick Condition (binary). Set the rule to Customer has points balance > 0. The node now has two branches — Yes and No.
4
Add a wait
On the Yes branch, click + and pick Wait. Set duration to 1 day.
5
Add an action
After the wait, click + and pick Send Email. Choose a template (or create a new one in Email Notifications first).
6
Add an exit
Click + at the end and pick Exit. Both the Yes and No branches need an exit — add one to the No branch too.
7
Activate
Click Activate at the top right. Yuko starts evaluating the trigger from this point forward.
Verify
1
Find a test customer
Pick a customer with a points balance and last-order date > 60 days ago.
2
Check Analytics
Open the workflow’s Analytics tab. After the trigger fires (typically within an hour), the customer should appear as an entry.
3
Confirm the email lands
A day later, check the test customer’s inbox. The email should arrive.
What to do next
Add more conditions
Layer more rules to make the workflow more targeted.
Stack multiple actions
Send an email, then credit a goodwill bonus, then exit.
Use partner nodes
Hand off to Engati or KwikEngage if you use those.
Read the analytics
Find drop-off points and tune the flow.
Build your first workflow
A 10-minute walkthrough from blank canvas to a live workflow.
Triggers & Conditions
Events that start a workflow and rules that branch it.
Action Nodes
Send email, credit / debit points, issue a coupon.
Wait & Exit
Pause execution and end a workflow cleanly.
Partner Nodes
Hand off to Engati or KwikEngage.
Analytics
Track entries, completions and step-level drop-off.
Book a Free Setup Call
Talk to our team for personalised setup help.Time: 30 minutes
Contact Support
Visit our support hub for help articles, live chat and ticket submission.
Browse the Guides
Documentation across loyalty, referrals, memberships and more.
Install Yuko
Add Yuko to your Shopify store from the Shopify App Store.