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Documentation Index

Fetch the complete documentation index at: https://docs.yuko.so/llms.txt

Use this file to discover all available pages before exploring further.

Where to find this: Shopify admin → Apps → Yuko Loyalty → Workflows → Create workflow

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What we’ll build

A simple win-back workflow:
  1. Trigger — customer hasn’t placed an order in 60 days.
  2. Condition — they have a points balance > 0.
  3. Wait — 1 day.
  4. Action — send a “We miss you” email.
  5. Exit.

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Before you start

Yuko app is installed on your Shopify store — see Install Yuko on Shopify.
The Yuko Theme App Embed is enabled in your active theme.
Your loyalty program is enabled at Shopify admin → Apps → Yuko Loyalty → Loyalty → Settings.
Points label and currency are configured.
You’ve got at least one Way to Earn campaign active so customers have points balances.

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Walkthrough

1

Create a new workflow

In Shopify admin, go to Apps → Yuko Loyalty → Workflows and click Create workflow. Give it a name like “60-day win-back”.
2

Add the trigger

Click the placeholder Trigger node. Pick Customer inactive for X days and set X to 60.
3

Add a condition

Click the + below the trigger and pick Condition (binary). Set the rule to Customer has points balance > 0. The node now has two branches — Yes and No.
4

Add a wait

On the Yes branch, click + and pick Wait. Set duration to 1 day.
5

Add an action

After the wait, click + and pick Send Email. Choose a template (or create a new one in Email Notifications first).
6

Add an exit

Click + at the end and pick Exit. Both the Yes and No branches need an exit — add one to the No branch too.
7

Activate

Click Activate at the top right. Yuko starts evaluating the trigger from this point forward.

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Verify

1

Find a test customer

Pick a customer with a points balance and last-order date > 60 days ago.
2

Check Analytics

Open the workflow’s Analytics tab. After the trigger fires (typically within an hour), the customer should appear as an entry.
3

Confirm the email lands

A day later, check the test customer’s inbox. The email should arrive.

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What to do next

Add more conditions

Layer more rules to make the workflow more targeted.

Stack multiple actions

Send an email, then credit a goodwill bonus, then exit.

Use partner nodes

Hand off to Engati or KwikEngage if you use those.

Read the analytics

Find drop-off points and tune the flow.

Build your first workflow

A 10-minute walkthrough from blank canvas to a live workflow.

Triggers & Conditions

Events that start a workflow and rules that branch it.

Action Nodes

Send email, credit / debit points, issue a coupon.

Wait & Exit

Pause execution and end a workflow cleanly.

Partner Nodes

Hand off to Engati or KwikEngage.

Analytics

Track entries, completions and step-level drop-off.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.