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Where to find this: Shopify admin → Apps → Yuko Loyalty → Account → Platforms

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Introduction

The Platforms tab shows your Shopify connection and lets you sync your store’s existing customers and products into Yuko. New customers and products are picked up automatically after install. A manual sync is for bringing in your existing data or refreshing it later.

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What’s configured here

  • Connection status: a badge next to the Shopify title shows Connected when Yuko can reach your store.
  • Connection Details: your read-only Store URL, with a button to open your storefront.
  • Data Synchronisation: a three-step sync of customers and products, plus the status of your most recent sync.

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When to use

  • Right after installing Yuko, to bring existing customers and products into Yuko.
  • Before importing customer points from a CSV in Customers. The import needs a completed sync.
  • When customers or products in Yuko look out of date compared with Shopify.

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Sync your store data

1

Open Platforms

Go to Apps → Yuko Loyalty → Account → Platforms.
2

Fetch Data

Under Sync Progress, click Fetch Data. Yuko connects to your Shopify store and counts the available data.
3

Review the Store Data step

Yuko shows how many customers and products it found and that they’re ready to synchronize.
4

Click Sync Now

Yuko imports the customers and products. The Complete step shows the overall status: In progress, Completed or Failed.
5

Check Recent Sync status

Recent Sync status shows the latest result for Customers and Products separately.
To run another sync later, click Start Sync Again and repeat the steps.

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Best practices

Sync before launch so existing customers can see their balance and tier as soon as your program goes live.
Sync before a points import. The customer points import in Customers needs a completed sync first.
Re-sync after bulk changes in Shopify, such as a large customer import, if the data doesn’t look right in Yuko.

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FAQs

No. New customers and products are picked up automatically. The sync is for existing data and for refreshing it.
Click Start Sync Again and run it again. If it keeps failing, contact support.
Each Shopify store installs Yuko separately and has its own settings, customers and program.
Reinstall Yuko from the Shopify App Store. If the connection still doesn’t show as Connected, contact support.

General

Timezone, date and time format, coupon prefix and email logo.

Platforms

Shopify connection details and data sync.

Email Blacklist

Stop Yuko emails from going to specific addresses or domains.

Translations

Translate storefront labels and program content.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.