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Documentation Index

Fetch the complete documentation index at: https://docs.yuko.so/llms.txt

Use this file to discover all available pages before exploring further.

Where to find this: Inside the workflow editor, click + between any two nodes.

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Wait Node

The Wait node pauses workflow execution for a configured duration before continuing to the next node.

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When to use

  • Between sequential touchpoints (e.g., Email 1 → Wait 3 days → Email 2).
  • After issuing a coupon to give the customer time to redeem.
  • Before a follow-up condition check (e.g., wait 7 days, then check if the customer has placed an order).

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Configuration

  • Duration — minutes, hours, days or weeks.
  • Delay until (optional) — a specific date or time of day.

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Example

Trigger → Send first email → Wait 3 days → Condition: Has the customer ordered? → If no, send follow-up.
Use day-of-the-week timing for promotional emails. Sending Wait until Friday 9am reaches more inboxes than a random midnight send.

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Limitations

  • Wait durations are honored within roughly ±5 minutes of the configured time.
  • Workflows paused for more than 90 days are automatically expired (configurable).

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Exit Node

The Exit node ends a workflow cleanly. Every branch of the workflow must terminate in an Exit node.

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When to use

  • At the end of every branch of every workflow.
  • To explicitly end a workflow when a condition fails (no further action needed).

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Configuration

  • Exit reason (optional) — a label that appears in analytics (e.g., “Reached final email” or “Condition failed”).

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Why explicit exits matter

Exits make the workflow’s outcomes auditable. “The customer left the workflow because the wait timed out” is much more informative than “The workflow ended”.

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Best practices

Don’t skip Exit nodes. Workflows without exits leave the customer in limbo — they can’t re-enter and you can’t analyse the drop-off.
Use Wait + Condition for time-sensitive logic (“did they order in the last week?”).
Label your exits. “Exited because had active membership” is gold for analytics.

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FAQs

The workflow ends as soon as any branch hits an Exit node.
By default no. Configurable per workflow.

Build your first workflow

A 10-minute walkthrough from blank canvas to a live workflow.

Triggers & Conditions

Events that start a workflow and rules that branch it.

Action Nodes

Send email, credit / debit points, issue a coupon.

Wait & Exit

Pause execution and end a workflow cleanly.

Partner Nodes

Hand off to Engati or KwikEngage.

Analytics

Track entries, completions and step-level drop-off.

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Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

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