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Where to find this: Inside any workflow, click the + on a connecting line → Add Node → Timing → Time Delay

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Time Delay

A Time Delay node holds each customer for a set time before they move on to the next step. In the picker it’s described as: “The workflow will wait for this duration before moving to the next step.”

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Settings

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Setup

1

Add the node

Click the + where you want the pause, then choose Time Delay.
2

Set the duration

Enter a Duration and pick the Unit, for example 3 Day(s).
3

Optional: pick a send window

With Day(s) selected, turn on Set a delay until a specific time of day and choose the Time and Time Zone. You can also turn on Set a delay until chosen day(s) of the week and select the days.
4

Save

Save the panel. The node on the canvas shows the delay.

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When to use

  • Space out messages: Send Email → Time Delay 3 Day(s) → WhatsApp.
  • Give a coupon time to work: Coupon → Send Email → Time Delay 5 Day(s) → reminder email.
  • Send at a friendly hour: Time Delay 1 Day(s) until 10:00 in your store’s time zone.

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Exit

Every path in a workflow ends at an Exit node: “The automation will stop here.” Yuko adds Exit nodes for you, including one at the end of each If / Else branch. There’s nothing to configure. When a customer reaches Exit, their subscriber status in Analytics becomes Completed.

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How it works

  1. A customer reaches the Time Delay node and their status stays In Progress.
  2. Yuko waits for the duration, then, if set, until the next matching time of day or weekday.
  3. The customer moves to the next node.
  4. At the end of the path they reach Exit and are marked Completed.

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Best practices

Avoid back-to-back messages. Put a Time Delay between two sends on different channels, so customers don’t get an email and a WhatsApp in the same minute.
Use a time of day for multi-day delays. “1 Day(s) until 10:00” lands in inboxes in the morning instead of whenever the trigger happened.
Remember re-entry. If re-entry is allowed, a customer can be in the workflow more than once at the same time, each waiting separately.

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FAQs

No. Use Day(s) (for example 14 days for two weeks). There’s no option to wait until a calendar date.
Set a delay until a specific time of day and the weekday option only work when the unit is Day(s).
No. Exit has no settings. It simply ends the path.
Yes. Add an If / Else node after the Time Delay. See Triggers & Conditions.

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