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Documentation Index

Fetch the complete documentation index at: https://docs.yuko.so/llms.txt

Use this file to discover all available pages before exploring further.

Where to find this: Shopify admin → Apps → Yuko Loyalty → Memberships → Notifications
Membership has two email moments — the upgrade in (unlock) and the drop out (lost). Both are configured in the Template Editor.

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Membership Unlocked

Trigger: A customer’s membership contract becomes active (after the plan is purchased and Shopify confirms payment). Default subject: “Welcome to [plan_name]” Default body summary: Greeting → welcome message → list of benefits → next renewal date → CTA to the storefront. Useful shortcodes: [first_name], [plan_name], [plan_price], [next_renewal_date].
Lead with benefits, not pricing. The customer just paid; remind them why.

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Membership Lost

Trigger: A customer’s membership contract becomes inactive (cancellation, billing failure, or pause). Default subject: “Your [plan_name] has ended” Default body summary: Greeting → the contract has ended → reason (if applicable) → reactivation CTA. Useful shortcodes: [first_name], [plan_name], [lost_reason].
Always include a reactivation CTA. Many cancellations are reversible.
Keep the tone neutral. Customers cancel for many reasons; don’t assume.

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Best practices

Make Membership Unlocked feel premium. Members paid — the email should match that.
Track the reason in [lost_reason]. Different reasons (cancel vs failed billing vs pause) deserve different copy. Use the editor’s locale variant feature to maintain alternative versions if needed.

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FAQs

Yes — the contract is no longer active. The reason will be paused and the email can be customised to reflect that.
Yes — a new contract starts and Membership Unlocked fires again.

Loyalty Emails

Points earned, redeemed, tier changes and expiry reminders.

Referral Emails

Friend reward, advocate registered and rewarded.

Membership Emails

Membership unlocked and lost notifications.

Template Editor

Customise content and visual design.

Shortcodes Reference

All merge tags available across templates.

Sender & Branding

Configure the from address, logo and colors.

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Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.