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Documentation Index

Fetch the complete documentation index at: https://docs.yuko.so/llms.txt

Use this file to discover all available pages before exploring further.

Where to find this: Shopify admin → Apps → Yuko Loyalty → Loyalty → Notifications → Settings

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Introduction

The Sender & Branding settings control who Yuko emails appear to come from and how they look. Get these right once and every template inherits them automatically.

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What problem this solves

Every loyalty email needs a sender, a logo and a footer. Configuring those per-template would create drift. Centralising them keeps every Yuko email consistent.

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When to use

  • During initial setup, before launching any templates.
  • After a rebrand (new logo, new sender).
  • When adding a new locale.

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Overview

  • Sender name — e.g., “Yuko Beauty Rewards”.
  • From address — the email address customers see in their inbox.
  • Reply-to address — where customer replies are routed.
  • Logo — inherited from Branding & Locale.
  • Footer copy — unsubscribe block + custom store info.
  • Locale defaults — translation fallback chain.

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Before you start

Yuko app is installed on your Shopify store — see Install Yuko on Shopify.
The Yuko Theme App Embed is enabled in your active theme.
Your loyalty program is enabled at Shopify admin → Apps → Yuko Loyalty → Loyalty → Settings.
Points label and currency are configured.

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Setup guide

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Configure sender details

1

Open Notification settings

Go to Apps → Yuko Loyalty → Loyalty → Notifications → Settings.
2

Set the sender name

What customers see in the From field of their inbox.
3

Set the from address

e.g., rewards@yourdomain.com. Avoid generic noreply@ — it hurts deliverability.
4

Set the reply-to address

Where replies go (often support@yourdomain.com).

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Configure branding

Logo, colors and fonts are inherited from Branding & Locale. Update them once there and emails reflect the change.
1

Edit footer copy

Add your physical address (legally required in many jurisdictions) and any store-specific links.
2

Verify unsubscribe link

The unsubscribe link is automatic and required — don’t try to remove it.

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Add locale variants

1

Pick a locale

Add a translation locale (e.g., French, Spanish).
2

Translate sender / footer copy

Override sender name and footer per locale.
3

Set fallback

If a locale has no override, Yuko falls back to the store default.

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How it works

  • Sender details are applied to every Yuko email.
  • Branding inherits from Branding & Locale.
  • Locale resolution: per-customer locale > store default > English.

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Decision guidance

  • Use a brand-aligned from address like rewards@yourdomain.com or vip@yourdomain.com.
  • Don’t use noreply@ — it tells customers (and inbox providers) you don’t want a relationship.
  • Set reply-to to a monitored address. Customers will reply to loyalty emails with questions.

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Deliverability

For consistent inbox placement:
The from-address domain has SPF, DKIM and DMARC records configured.
The from-address domain is the same as your store domain (or a verified subdomain).
You’re not sending from a free-mail domain (gmail.com, yahoo.com).
If you’re not sure, contact Support before launch — we can help with DNS records.

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Best practices

Send a test from each major template to a real Gmail and Outlook inbox. Inbox placement varies by provider.
Keep the footer short. A 4–5 line footer with address + links is enough.
Use locale fallbacks deliberately. If you don’t translate a template, your French customers will see English — sometimes that’s worse than not sending.

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FAQs

Yes, but for deliverability you should use a domain you control with proper DNS records.
Most often: missing SPF/DKIM, sending from a free-mail domain, or aggressive subject copy. Check those first.
Not in v1. Sender is global per store.

Loyalty Emails

Points earned, redeemed, tier changes and expiry reminders.

Referral Emails

Friend reward, advocate registered and rewarded.

Membership Emails

Membership unlocked and lost notifications.

Template Editor

Customise content and visual design.

Shortcodes Reference

All merge tags available across templates.

Sender & Branding

Configure the from address, logo and colors.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.