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Where to find this: Shopify admin → Apps → Yuko Loyalty → Account → Email Settings → General

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Introduction

Email Settings control who Yuko’s emails come from. The settings apply to every email: loyalty, referral and membership emails, and Send Email nodes in workflows. You set them once and don’t need to repeat them per template. By default, emails go out from Yuko’s shared email address with your From name. To send from your own domain (for example rewards@send.yourstore.com), turn on Custom Domain Emails and verify the domain. The Email Settings page has two tabs:
  • General: sender identity, default From address and custom domains (this page).
  • Email Blacklist: addresses that never receive Yuko emails. See Email Blacklist.

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Before you start

Yuko app is installed on your Shopify store — see Install Yuko on Shopify.
The Yuko Theme App Embed is enabled in your active theme — see Theme App Embed.
Your loyalty program is enabled under Loyalty Program Status at Shopify admin → Apps → Yuko Loyalty → Loyalty → Programs.
Your point labels are set in Loyalty Settings.
For a custom domain: access to your domain’s DNS settings (at your domain registrar or DNS provider).

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Setup guide

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1. Set your sender identity

1

Open Email Settings

Go to Apps → Yuko Loyalty → Account → Email Settings → General.
2

Enter a From Name

In Sender Identity, set From Name, which is “the default ‘From’ name for emails”. Use a name customers recognise, such as your store or rewards program name.
3

Enter a Reply Email

Set Reply Email, the default Reply-To address. Customer replies go here, so use an inbox your team reads.
4

Save

Click Save in the Sender Identity card. Both fields are required.

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2. Send from your own domain (optional)

Custom Domain Emails is available on select plans.
1

Turn on Custom Domain Emails

In the Custom Domain Emails card (“Send emails from your own domain instead of the default Yuko shared email”), switch the toggle on. The badge changes from Disabled to Enabled and the Mail Domains section appears.
2

Add your domain

Click Add Domain, enter the Domain Name (for example send.yourdomain.com) and click Create Domain.
3

Add the DNS records

Click View DNS next to the domain. Yuko lists the DKIM, SPF and CNAME records, each with its Type, Name and Value and a copy button. Add each record at your DNS provider.
4

Verify the domain

Back in the DNS dialog, click Verify Domain. Each record shows Verified or Unverified. DNS changes can take a while to propagate. If a record is still unverified, wait and click Verify Domain again.
5

Add a From address

Once a domain is verified, the From Addresses section appears. Click Add From Address and enter a From Email Address on your verified domain (for example rewards@send.yourdomain.com). Addresses on a verified domain are verified automatically.

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3. Choose the default From address

In Default Email Addresses, pick the Default From Address:
  • Yuko shared email: the default, which needs no setup.
  • Any verified From address you added.
Click Save. Every Yuko email now uses this From address. To go back to the shared address, select Yuko shared email and save. The logo in your emails comes from Account → General → Logo (“Display logo in emails and other communications”). In the Advanced Editor you can also place it with the Logo block.

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How it works

  • From name and Reply-To from Sender Identity are used on every email.
  • From address is the Default From Address. If none is set, or you delete the address that was the default, Yuko falls back to the shared system address.
  • Custom domains prove to inbox providers that Yuko is allowed to send for your domain (through DKIM and SPF), which helps deliverability and shows your own domain to customers.
  • Monthly limit: if your store has a monthly sending limit, a banner on each module’s Emails tab shows it. Contact the Yuko team to raise it.

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Best practices

Use a subdomain for sending, such as send.yourdomain.com. It keeps loyalty email reputation separate from your main domain.
Use a Reply Email someone reads. Customers reply to points and reward emails with questions.
Avoid noreply@ From addresses. A real-looking address like rewards@ builds more trust.

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FAQs

No. Emails send from Yuko’s shared address out of the box. A custom domain is optional and is available on select plans.
Make sure every DKIM, SPF and CNAME record matches the Name and Value shown in View DNS exactly (use the copy buttons). Some DNS providers add your domain to the end of the name automatically, so check for duplicates. Then wait for DNS to propagate and click Verify Domain again.
You need at least one verified domain first. Until then, Yuko shows “No Verified Domains Available”. The address must also use your verified domain.
No. The From name, Reply-To and From address apply to all Yuko emails.
Use the Email Blacklist tab next to General. See Email Blacklist.

Loyalty Emails

Points earned and redeemed, tier unlocked, expiry, birthday and anniversary.

Referral Emails

Referrer welcome, friend reward unlocked and referrer reward issued.

Membership Emails

Membership created, upgraded, downgraded and cancelled.

Template Editor

Edit content and delays, send a test, or use the Advanced Editor.

Shortcodes Reference

Every shortcode by group, including redemption links.

Email Settings & Custom Domains

From name, Reply-To, default From address and your own sending domain.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.