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Where to find this: Shopify admin → Apps → Yuko Loyalty → Membership → Members

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Introduction

The Members tab lists every membership: one row per customer per plan, backed by a Shopify subscription contract. Each membership has its own status, billing frequency and next renewal date.

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What problem this solves

You need one place to see who is subscribed to what, and to act on individual memberships when customers contact support.

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When to use

  • Answering a customer’s question about their membership.
  • Pausing, cancelling or reactivating a membership.
  • Moving a member’s next billing date.
  • Checking which benefits a member has received or has coming up.

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Overview

  • Status tabs: All, Active, Paused, Cancelled, Expired, Failed.
  • Columns: Membership, Customer, Billing frequency, Next renewal, Created at and Status.
  • Search memberships by customer, membership number or product, and sort by membership, customer, status or created date.
  • A detail page per membership with plan details, subscriber details, Earned benefits and Scheduled benefits.

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Before you start

At least one plan exists in Membership → Plans. See Membership Plans.

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Setup guide

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Find a membership

1

Open Members

Go to Membership → Members.
2

Filter and search

Pick a status tab, or type in Search memberships.
3

Open the detail page

Click a row to open Membership #<id>.

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Read the detail page

  • Membership details: Plan name, Billing frequency, Price, Product, Next renewal date, Created at and the originating Order.
  • Subscriber: customer name, Email and Phone.
  • Earned benefits: benefits already issued, with Benefit, Value, Reward and Date.
  • Scheduled benefits: upcoming benefits, with Benefit, Value and Scheduled at. Recurring benefits are marked Recurring.

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Pause, cancel or activate

1

Open the status menu

On the Members list, click the status badge of the membership.
2

Pick an action

  • Active memberships offer Pause and Cancel.
  • Paused memberships offer Activate and Cancel.
3

Confirm

Confirm in the dialog. Yuko updates the subscription contract in Shopify.
Cancelled, expired and failed memberships have no actions.

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Change the next billing date

1

Open the membership

Open an Active membership’s detail page.
2

Click Change

Next to Next renewal date, click Change.
3

Pick a date

Choose a Next billing date (tomorrow at the earliest) and click Continue. Future cycles are calculated from this date.
4

Confirm

Review the old and new dates and click Confirm.
The customer is charged the full membership price on the new billing date. No proration is applied.

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How it works

  • A membership is created when a customer buys the plan’s linked product with the subscription option, or when you add them from the plan page.
  • Shopify bills each renewal. Yuko keeps the status and next renewal date in sync.
  • When a membership becomes active, Yuko tags the customer and schedules the plan’s benefits.
  • When a membership ends, Yuko removes the plan’s customer tag, and removes the general YUKO:Membership tag if the customer has no other active membership.

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Limitations

  • Status changes are limited to Pause, Activate and Cancel. A cancelled membership can’t be reactivated; the customer has to join again.
  • Refunds aren’t issued from Yuko. Refund the order in Shopify if needed.
  • Search runs on the memberships loaded in the list.

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Examples

  • A customer travelling for two months asks to stop payments: Pause the membership, then Activate it when they’re back.
  • A customer wants their billing to fall after payday: Change the next billing date to the 1st of the month.

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Best practices

Pause before you cancel. If a customer wants a break, pausing keeps their membership so they don’t have to sign up again.
Tell customers about billing-date changes. They’re charged the full price on the new date.

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FAQs

Yes. With the Profile Membership widget, members can upgrade, cancel and (if you allow it) downgrade from their customer account.
Yes. They buy the plan again, which creates a new membership.
Refund the order in Shopify.

Membership Plans

Create paid plans with benefits, pricing and members.

Members

Manage each customer’s membership, status and billing date.

Membership Widgets

Cart, checkout, profile and product-page widgets.

Membership Validation

Stop existing members from buying a second membership.

Membership Emails

Created, upgraded, downgraded and cancelled emails.

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.