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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → QuickReply.ai

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Introduction

QuickReply.ai is an AI-first WhatsApp Business API platform. Once connected, the WhatsApp Workflow node can send QuickReply.ai templates — including media-rich templates and templates with dynamic CTA buttons — on any loyalty event. For the provider-agnostic overview, see WhatsApp.
QuickReply.ai is the only provider that needs TWO credentials. Other providers need an API key only; QuickReply.ai needs both an API key and a secret key.

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When to use QuickReply.ai

  • You want AI-driven WhatsApp automations layered onto loyalty events.
  • Your templates use rich media headers (image / video / document) and dynamic CTA buttons.
  • You operate primarily in India / SEA and want a regional AI-focused BSP.

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Before you start

You have an active QuickReply.ai account with WhatsApp Business API.
You have at least one approved QuickReply.ai template.
You have your QuickReply.ai API key and secret key from the dashboard.
You know the Template ID of the template you want to send (Dashboard → Template → ⋮ → Copy Template Id).

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Connect QuickReply.ai to Yuko

1

Get your API key and secret key

Log in to QuickReply.ai → Settings → API. Copy both the API key and the secret key — you need both.
2

Open QuickReply.ai in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations → QuickReply.ai.
3

Paste BOTH credentials and Connect

Paste the API key in the API Key field, the secret in the Secret Key field, and click Connect. The tile flips to Connected.
4

Add a QuickReply.ai step to a workflow

Open any workflow, click +, pick WhatsApp, and select QuickReply.ai in the provider dropdown.

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Configure the QuickReply.ai step in a workflow

FieldWhat it isExample
Template IDThe approved template’s ID (Dashboard → Template → ⋮ → Copy Template Id)6543abc...
Parameter CountNumber of body variables (1–25)2
Template ParametersOne value per variable — supports shortcodes{{first_name}}, {{points_balance}}
Media URL (optional)Public URL for media templates (JPEG/PNG image, MP4 video, or document)https://cdn.example.com/welcome.jpg
Button Parameters (optional)Values for dynamic URL button placeholders (max 5)account?id={{customer_id}}
The Media URL must be publicly reachable. If it’s behind auth or expires, the template send will fail.
Button parameters fill the dynamic part of CTA URLs defined in the QuickReply.ai template — e.g., a template with a button https://shop.example.com/{dynamic} will substitute the first button param into {dynamic}.

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Example use case

Reward unlocked — deep-link to redemption page
  1. In QuickReply.ai, approve a template with an image header and a dynamic CTA URL button. Note the Template ID.
  2. In Yuko Workflows, build: Trigger: Reward Earned → WhatsApp (QuickReply.ai).
  3. Configure: Template ID = (paste), Parameter Count = 2, Parameters = {{first_name}}, {{coupon_code}}, Media URL = your reward banner image, Button Param 1 = redeem?code={{coupon_code}}.
  4. Activate.

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Limitations

  • Approved templates only. QuickReply.ai enforces Meta template approval.
  • Media URL must be public. No auth-protected URLs.
  • Max 5 button parameters. That’s a QuickReply.ai-side limit.
  • No per-message delivery status surfaced in Yuko. Check the QuickReply.ai dashboard for delivered / read events.

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FAQs

QuickReply.ai’s API signs requests using both an API key and a secret. Other BSPs accept a single bearer token; QuickReply.ai is the exception.
In the QuickReply.ai dashboard, open the Templates list → click the three-dot menu next to a template → Copy Template Id.
No. Button params are only required when the template’s button URL contains a {placeholder} slot.
  1. URL returns HTTP 200 unauthenticated. 2. File type matches the template’s header type (image / video / document). 3. File size is within WhatsApp’s limits.
Generate a new API key and/or secret in QuickReply.ai, then paste both into the Yuko QuickReply.ai integration tile and click Connect again.

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How Yuko’s WhatsApp integration works across all 7 providers.

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Setup, shortcodes, and example workflows.

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