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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → Engati

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Introduction

Engati is a global conversational AI platform that doubles as a WhatsApp Business API provider. Once connected, the WhatsApp Workflow node can send Engati templates whenever a loyalty event fires — useful if you already run Engati for customer support and want loyalty milestones flowing through the same channel. For the provider-agnostic overview, see WhatsApp.

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When to use Engati

  • You already use Engati for chat / conversational AI.
  • You want loyalty events (tier change, reward earned) to send template messages through your existing Engati setup.
  • You want to combine Engati’s conversational flows with Yuko’s loyalty data.

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Before you start

You have an active Engati account with WhatsApp Business API.
You have at least one approved Engati template.
You know your Engati namespace (used to scope templates in Engati’s API).
You have your Engati API key.

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Connect Engati to Yuko

1

Get your Engati credentials

Log in to Engati → Settings → API. Copy the API key and note your namespace.
2

Open Engati in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations → Engati.
3

Paste the API key and Connect

Paste the key and click Connect. The tile flips to Connected.
4

Add an Engati step to a workflow

Open any workflow, click +, pick WhatsApp, and select Engati in the provider dropdown.

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Configure the Engati step in a workflow

Template Name must not contain spaces. Engati’s API rejects template names with whitespace — use underscores.

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Example use case

Tier upgrade celebration
  1. In Engati, approve a template called tier_upgrade_celebration with two variables. Confirm the namespace.
  2. In Yuko Workflows, build: Trigger: VIP Tier Upgraded → WhatsApp (Engati).
  3. Set Namespace, Endpoint URL, Template Name = tier_upgrade_celebration, Parameter Count = 2, Parameters = {{first_name}}, {{vip_tier_name}}.
  4. Activate.

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Limitations

  • Approved templates only. Engati enforces Meta template approval.
  • Namespace-scoped. Templates from one namespace can’t be sent from another — keep namespace and template name in sync.
  • No template authoring inside Yuko. Edit templates in the Engati dashboard.
  • No per-message delivery status surfaced in Yuko. Check the Engati dashboard for delivered / read events.

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FAQs

A WhatsApp Business API concept: namespaces scope template approvals. Engati exposes it explicitly because the same template name can exist in different namespaces.
  1. Namespace matches the template’s namespace in Engati. 2. Template name has no spaces. 3. Template is approved. 4. Parameter count matches the template’s variable count. 5. Customer has a phone number in Shopify.
Generate a new key in Engati, then paste it into the Yuko Engati integration tile and click Connect again.

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