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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → Interakt

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Introduction

Interakt is an India-headquartered WhatsApp Business API platform, popular with mid-market Shopify stores. Once connected, the WhatsApp Workflow node can send Interakt templates whenever a loyalty event fires. For the provider-agnostic overview, see WhatsApp.

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When to use Interakt

  • You already run Interakt for WhatsApp support and marketing on the same account.
  • You want to attach callback metadata so incoming webhooks tell your other tools which loyalty event triggered the message.
  • You need broad language support (Interakt uses Facebook language codes).

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Before you start

You have an active Interakt account with WhatsApp Business API.
You have at least one approved Interakt template.
You have your Interakt API key from Settings → Developer Settings in the Interakt dashboard.

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Connect Interakt to Yuko

1

Get your Interakt API key

Log in to Interakt → Settings → Developer Settings. Copy the API key.
2

Open Interakt in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations, pick the WhatsApp category from the left sidebar, and click Interakt.
3

Paste the API key and Connect

Paste the key and click Connect. The tile flips to Connected.
4

Add an Interakt step to a workflow

Open any workflow, click +, pick WhatsApp, and select Interakt in the provider dropdown.

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Configure the Interakt step in a workflow

Callback Data is Interakt-specific: use it if you’re subscribing to Interakt’s delivery webhooks in another tool and want to tag each message with which Yuko workflow sent it.

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Example use case

Loyalty tier upgrade celebration
  1. In Interakt, approve a template called loyalty_tier_upgrade_v1 with two variables (customer name, tier name).
  2. In Yuko Workflows, build: Trigger: VIP Tier Upgraded → WhatsApp (Interakt).
  3. Set Template Name = loyalty_tier_upgrade_v1, Language = en, Parameter Count = 2, Parameters = {{first_name}}, {{vip_tier_name}}.
  4. (Optional) Callback Data = yuko_tier_upgrade — lets your Interakt inbox filter these apart from other messages.
  5. Activate.

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Limitations

  • Approved templates only. Interakt enforces Meta template approval.
  • No template authoring inside Yuko. Edit templates in the Interakt dashboard.
  • Callback Data capped at 512 characters.
  • No per-message delivery status surfaced in Yuko. Check the Interakt dashboard for delivered / read events.

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FAQs

Interakt dashboard → Settings → Developer Settings. If you don’t see it, ask your Interakt account owner to enable API access on your plan.
Interakt returns whatever you put here on their delivery webhooks. If you subscribe to Interakt webhooks in another tool (analytics, CRM), it’s a good place to stash a tag like yuko_reward_earned so you can route those events downstream.
  1. Template name exact match. 2. Template approved. 3. Parameter count matches template variables. 4. Language code matches the approved template’s language. 5. Customer has a phone number in Shopify.
Generate a new key in Interakt, then paste it into the Yuko Interakt integration tile and click Connect again.

AISensy

India / SEA — cost-effective high-volume Business API.

Zoko

Shopify-native — fast onboarding, plain / rich / button templates.

WATI

Global — named-parameter templates, team inbox.

DelightChat

Multi-channel — WhatsApp + Instagram + email, automation-driven sends with CTA.

Kwik Engage

India-leaning — templates with optional dynamic-URL CTA buttons.

Engati

Conversational AI — namespace-scoped templates.

QuickReply.ai

AI-first — media headers, dynamic CTA buttons (requires API key + secret).

Interakt

India — template messages with callback metadata for downstream tools.

BiteSpeed

Shopify-focused — named parameters and optional CTA URLs with shortcodes.

BotSpace

Multi-channel WhatsApp automation — lightweight setup, positional parameters.

AskEva

SEA / MENA — templates with dynamic URL-suffix CTA buttons.

WhatsApp overview

How Yuko’s WhatsApp integration works across all 11 providers.

WhatsApp Workflow node

Setup, shortcodes, and example workflows.

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Documentation across loyalty, referrals, memberships and more.

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