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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → DelightChat

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Introduction

DelightChat is a multi-channel customer support platform (WhatsApp, Instagram, email) with a WhatsApp Marketing module that exposes “Automations”. Once connected, the WhatsApp Workflow node can fire any DelightChat automation from a Yuko workflow. For the provider-agnostic overview, see WhatsApp.

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When to use DelightChat

  • You already use DelightChat for support across WhatsApp / Instagram / email.
  • You want Yuko loyalty events to plug into automations you’ve already built in DelightChat.
  • You want to attach a click-through CTA button to the WhatsApp message.

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Before you start

You have an active DelightChat account with WhatsApp Marketing enabled.
You have at least one approved DelightChat WhatsApp automation.
You know the Automation ID for the automation you want to trigger (visible in WhatsApp Marketing → Automations).
You have your DelightChat API key.

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Connect DelightChat to Yuko

1

Get your DelightChat API key

Log in to DelightChat → Settings → API (or Developer Settings). Copy the API key.
2

Open DelightChat in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations → DelightChat.
3

Paste the API key and Connect

Paste the key and click Connect. The tile flips to Connected.
4

Add a DelightChat step to a workflow

Open any workflow, click +, pick WhatsApp, and select DelightChat in the provider dropdown.

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Configure the DelightChat step in a workflow

DelightChat triggers a pre-built automation rather than a raw template. You pass message-data and an optional CTA button.
FieldWhat it isExample
Automation IDThe ID of the WhatsApp automation in DelightChatabc123
Message Data CountNumber of template variables the automation expects (1–25)2
Message DataKey-value pairs (keys typically numbered 1, 2, 3…) — values support shortcodes1 = {{first_name}}, 2 = {{points_balance}}
CTA Button URLOptional click-through URL on the button (supports shortcodes)https://shop.example.com/account
CTA Button TextOptional button labelView my points
The CTA Button URL supports shortcodes too — use this to deep-link customers back into a personalised page (e.g., the customer’s Yuko account page or a tier-specific landing page).

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Example use case

Points expiring — click to redeem
  1. In DelightChat, build a WhatsApp automation called points_expiring_soon with two variables and approve the template. Note the Automation ID.
  2. In Yuko Workflows, build: Trigger: Points Expiring Soon → WhatsApp (DelightChat).
  3. Set Automation ID, Message Data Count = 2, Message Data: 1 = {{first_name}}, 2 = {{points_balance}}.
  4. Add a CTA: Button URL = https://yourstore.com/account/rewards, Button Text = Redeem now.
  5. Activate.

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Limitations

  • Automation-based, not raw template. You’re triggering an automation you built in DelightChat, not authoring the template inside Yuko.
  • CTA buttons are optional and provider-defined. If the automation’s template doesn’t include a button slot, the CTA fields will be ignored.
  • No per-message delivery status surfaced in Yuko. Check the DelightChat dashboard for delivered / read events.

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FAQs

DelightChat wraps the WhatsApp template inside an “automation” — a higher-level construct that can include sender settings, follow-ups, and other DelightChat-side logic. Yuko just triggers the automation; DelightChat handles the rest.
Check the automation’s template body in DelightChat. The variable placeholders correspond to the keys you’ll pass here — typically numbered 1, 2, 3.
Yes — the CTA Button URL field supports shortcodes, so you can deep-link with customer-specific values (e.g., https://yourstore.com/account?email={{customer_email}}).
Generate a new key in DelightChat, then paste it into the Yuko DelightChat integration tile and click Connect again.

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