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Where to find this: Shopify admin → Apps → Yuko Loyalty → Integrations → DelightChat

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Introduction

DelightChat is a multi-channel customer support platform (WhatsApp, Instagram, email) with a WhatsApp Marketing module that exposes “Automations”. Once connected, the WhatsApp Workflow node can fire any DelightChat automation from a Yuko workflow. For the provider-agnostic overview, see WhatsApp.

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When to use DelightChat

  • You already use DelightChat for support across WhatsApp / Instagram / email.
  • You want Yuko loyalty events to plug into automations you’ve already built in DelightChat.
  • You want to attach a click-through CTA button to the WhatsApp message.

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Before you start

You have an active DelightChat account with WhatsApp Marketing enabled.
You have at least one approved DelightChat WhatsApp automation.
You know the Automation ID for the automation you want to trigger (visible in WhatsApp Marketing → Automations).
You have your DelightChat API key.

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Connect DelightChat to Yuko

1

Get your DelightChat API key

Log in to your DelightChat dashboard and copy your API key.
2

Open DelightChat in Yuko

In Shopify admin, go to Apps → Yuko Loyalty → Integrations → DelightChat.
3

Paste the API key and Connect

Paste the key into the API Key field and click Connect Integration. The page shows Connected.
4

Add a DelightChat step to a workflow

Open any workflow, click +, pick WhatsApp, and choose the DelightChat card from the provider list.

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Configure the DelightChat step in a workflow

DelightChat triggers a pre-built automation rather than a raw template. You pass message-data and an optional CTA button.
The CTA Button URL supports shortcodes too — use this to deep-link customers back into a personalised page (e.g., the customer’s Yuko account page or a tier-specific landing page).

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Example use case

Points expiring — click to redeem
  1. In DelightChat, build a WhatsApp automation called points_expiring_soon with two variables and approve the template. Note the Automation ID.
  2. In Yuko Workflows, build: Trigger: Points Expiring Reminder → WhatsApp (DelightChat).
  3. Set Automation ID, Message Data Count = 2, Message Data: 1 = {{first_name}}, 2 = {{points_balance}}.
  4. Add a CTA: Button URL = https://yourstore.com/account/rewards, Button Text = Redeem now.
  5. Activate.

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Limitations

  • Automation-based, not raw template. You’re triggering an automation you built in DelightChat, not authoring the template inside Yuko.
  • CTA buttons are optional and provider-defined. If the automation’s template doesn’t include a button slot, the CTA fields will be ignored.
  • No per-message delivery status surfaced in Yuko. Check the DelightChat dashboard for delivered / read events.

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FAQs

DelightChat wraps the WhatsApp template inside an “automation” — a higher-level construct that can include sender settings, follow-ups, and other DelightChat-side logic. Yuko just triggers the automation; DelightChat handles the rest.
Check the automation’s template body in DelightChat. The variable placeholders correspond to the keys you’ll pass here — typically numbered 1, 2, 3.
Yes — the CTA Button URL field supports shortcodes, so you can deep-link with customer-specific values (e.g., https://yourstore.com/account?email={{email}}).
Generate a new key in DelightChat, then open Integrations → DelightChat in Yuko, switch off the Connection toggle and confirm Disconnect, and connect again with the new key. Existing workflow steps keep their settings.

AISensy

India / SEA — cost-effective high-volume Business API.

Zoko

Shopify-native — fast onboarding, plain / rich / button templates.

WATI

Global — named-parameter templates, team inbox.

DelightChat

Multi-channel — WhatsApp + Instagram + email, automation-driven sends with CTA.

Kwik Engage

India-leaning — templates with optional dynamic-URL CTA buttons.

Engati

Conversational AI — namespace-scoped templates.

QuickReply.ai

AI-first — media headers, dynamic CTA buttons (requires Client ID + Secret Key).

Interakt

India — template messages with CTA URL buttons and callback metadata.

BiteSpeed

Shopify-focused — named parameters and optional CTA URLs with shortcodes.

BotSpace

Multi-channel WhatsApp automation — lightweight setup, positional parameters.

AskEva

SEA / MENA — templates with dynamic URL-suffix CTA buttons.

Whamaa

Template messages with language codes and up to 2 dynamic CTA URL buttons.

ConvertWay

WhatsApp marketing platform — templates with up to 2 dynamic CTA URL buttons.

WhatsApp overview

How Yuko’s WhatsApp integration works across all 13 providers.

WhatsApp Workflow node

Setup, shortcodes, and example workflows.

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