Documentation Index
Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
Use this file to discover all available pages before exploring further.
Where to find this: Shopify admin → Apps → Yuko Loyalty → Loyalty → Ways to Redeem → Free Product
Introduction
Allow customers to spend points to add a specific product to their cart at no cost. Powerful for moving inventory, promoting new launches and giving high-tier customers a tangible perk.What problem this solves
A free product feels more generous than a discount of equivalent value. It’s also a controlled way to put a specific item into customers’ hands — a launch sample, a slow-moving SKU, or a brand-essential trial.When to use
- You’re promoting a specific product or launch.
- You want a high-perceived-value reward.
- You want to move slow-moving inventory through the loyalty channel.
Overview
- Customer redeems and the chosen product is added to their cart at $0.
- Single product per reward (create multiple rewards for multiple products).
- Optional minimum cart purchase to claim.
- Optional combinability and expiry.
Before you start
Yuko app is installed on your Shopify store — see Install Yuko on Shopify.
The Yuko Theme App Embed is enabled in your active theme.
Your loyalty program is enabled at Shopify admin → Apps → Yuko Loyalty → Loyalty → Settings.
Points label and currency are configured.
The product you want to give away is published, in stock and has at least one variant.
Setup guide
Open the reward
Login to your Shopify admin, then go to Apps → Yuko Loyalty → Loyalty → Ways to Redeem → Free Product.
Pick the free product
Use the Shopify resource picker to select the product (and variant if needed).
Configure additional settings
- Minimum purchase amount — prevent a $0 cart with only the free product.
- Combinability with other discounts.
- Expiry — how long after issue the reward stays valid.
How it works
- Customer redeems the reward.
- Yuko issues a Shopify discount code that adds the product to cart at $0.
- The customer must add at least one paid item to the cart (if minimum is set) and check out.
- On order completion, the free product is recorded in the customer’s redemption history.
Decision guidance
- Set a minimum purchase so the free product comes alongside a paying order.
- Limit redemption per customer if the product is high-value or low-stock.
- Pair with a launch announcement to make the redemption feel like a privilege.
Limitations
- Out-of-stock products cannot be redeemed; the redemption fails at checkout.
- Variant-specific rewards require the variant to be selected at reward setup time.
Examples
- Sample drop: 800 pts for a free trial-size product, $50 minimum order, 30-day expiry.
- Tier-only perk: 0 pts (auto-issued via VIP) for a free anniversary candle, $75 min order.
Best practices
FAQs
What happens if the product goes out of stock after redemption?
What happens if the product goes out of stock after redemption?
The customer can still apply the discount but Shopify won’t ship out-of-stock items. Refund the order if needed.
Can I offer multiple free products as one reward?
Can I offer multiple free products as one reward?
Not in a single reward — create multiple Free Product rewards or use a manual workflow to gift multiple items.
Related
Amount Discount
Fixed dollar discount in exchange for points.
Percentage Discount
Percentage off the order total.
Free Product
Add a chosen product to cart at no cost.
Free Shipping
Remove shipping cost at checkout.
Store Credit
Convert points into a wallet balance.
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Contact Support
Visit our support hub for help articles, live chat and ticket submission.
Browse the Guides
Documentation across loyalty, referrals, memberships and more.
Install Yuko
Add Yuko to your Shopify store from the Shopify App Store.