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Welcome to Yuko Reviews

Yuko helps online stores collect and display customer reviews to increase sales. Reviews build trust with shoppers and help them make buying decisions faster. What you’ll achieve:
  • Collect authentic customer reviews automatically
  • Display social proof on your product pages
  • Increase conversion rates by 15-30%
  • Build trust with real customer feedback
Average time to start: 30 minutes to set up, then reviews collect automatically

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Choose Your Platform

Select your ecommerce platform to begin:

WooCommerce

Install Yuko on your WordPress + WooCommerce store

Shopify

Connect Yuko to your Shopify store (coming soon)

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Your First Day: Start Collecting Reviews

Complete these 4 steps today to start getting reviews automatically.
Time needed: 30 minutes total

Install & Connect Your Store

Install the Yuko plugin and connect it to your store. This lets Yuko know about your orders and customers.What happens: Yuko imports your products, orders, and customer information.Time: 10 minutes→ WooCommerce Installation Guide

Set Up Review Requests

Turn on automatic review request emails. These ask customers to review their purchases.What happens: 7 days after an order is delivered, customers receive an email asking for a review.Time: 10 minutes→ Review Request Setup

Add Reviews to Product Pages

Add the review display to your product pages. This shows reviews where customers shop.What happens: Reviews appear on your product pages automatically when customers submit them.Time: 5 minutes→ Product Page Reviews

Choose How to Approve Reviews

Decide if reviews appear immediately or need your approval first.What happens: You control which reviews show on your store.Time: 5 minutes→ Review Approval Settings
You’re done! Reviews will now collect automatically. Your first reviews typically arrive 7-10 days after setup.

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Understanding Your Review System

Here’s how Yuko works after setup:

How Customers Receive Review Requests

The automatic flow:
  1. Customer places an order on your store
  2. You mark the order as “Completed” (delivered)
  3. Yuko waits 7 days (you control this timing)
  4. Customer receives email with link to review form
  5. Customer clicks link and writes review
  6. Review appears in your Yuko Dashboard
No manual work needed - This happens automatically for every order.
Best timing: Most stores send review requests 7-10 days after delivery. This gives customers time to use the product.
After a customer submits a review:
  • Auto-Publish ON: Review shows on your store immediately
  • Auto-Publish OFF: You approve the review first, then it shows
Where reviews appear:
  • Product pages (where customers make buying decisions)
  • Star ratings (on product listings)
  • Homepage carousel (showcase best reviews)
  • Review collection page (all reviews in one place)
→ Learn about review displays
After your first reviews arrive, increase your collection rate:
  • Add reminder emails - Send a gentle reminder to customers who didn’t respond (adds 50% more reviews)
  • Offer small rewards - Give 10% discount for reviews with photos (doubles photo review rate)
  • Reply to reviews - Thank customers publicly (encourages more reviews)
  • Make it easy - Mobile-friendly form = more responses
Expected results:
  • Without optimization: 5-10% of customers leave reviews
  • With reminders + rewards: 15-25% of customers leave reviews
→ Advanced collection strategies
Common review management tasks:
  • Approve reviews - Decide which reviews go live
  • Reply to reviews - Respond to customers publicly
  • Feature top reviews - Highlight your best feedback
  • Handle negative reviews - Reply professionally to concerns
  • Moderate spam - Block fake or inappropriate reviews
Where to manage: Yuko Dashboard → Reviews → Manage Reviews→ Review management guide

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Your First Week: Improve Your Setup

After your first reviews arrive, add these features to collect more reviews and display them better.
Wait for this: Complete these steps after you receive your first 2-3 reviews (usually 7-10 days after setup)

Import Existing Reviews

If you have reviews from another appTransfer reviews from Judge.me, WooCommerce Reviews, or other platforms.Time: 15 minutes

Customize Email Design

Match your brand colorsAdd your logo and colors to review request emails.Time: 10 minutes

Add Star Ratings

Show ratings everywhereDisplay star ratings on product listing pages and search results.Time: 10 minutes

Enable Review Reminders

Get 50% more reviewsSend automatic reminders to customers who didn’t respond.Time: 5 minutes

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Get More Reviews: Optimize Your Strategy

After collecting 10+ reviews, use these advanced features to double your review collection rate.
1

Offer Rewards for Photo Reviews

Photos make reviews more trustworthy and increase sales. Offer a small discount (10% off next order) for reviews with photos.Expected impact: 2-3x more photo reviews→ Set up photo rewards
2

Showcase Reviews on Homepage

Create a testimonial carousel on your homepage to build trust before customers start shopping.Expected impact: Show social proof to every visitor→ Add homepage carousel
3

Enable Questions & Answers

Let customers ask questions on product pages. Your answers help everyone make better decisions.Expected impact: Fewer pre-sale questions, more confident buyers→ Set up Q&A
4

Use Advanced Automations

Create custom automation rules for different products, customer types, or timing strategies.Expected impact: Fine-tuned review collection for your specific needs→ Advanced workflows

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Common Questions

Timeline:
  • Day 0: You complete setup
  • Day 7: First review request emails send (to customers from 7 days ago)
  • Day 8-10: First reviews typically arrive
Average response rate: 5-10% of customers leave reviews (10-15% with reminders)
Be patient: Reviews take time to accumulate. Most stores see steady growth after the first 2-3 weeks.
Your choice: You can auto-publish reviews or approve them manually.Auto-publish (recommended):
  • Pros: Reviews appear immediately, less work for you
  • Cons: Negative reviews go live instantly
  • Best for: Established stores with good products
Manual approval:
  • Pros: You control exactly what appears
  • Cons: More daily work, slower review display
  • Best for: New stores, high-stakes products
→ Configure approval settings
Yes! You can customize:
  • Email subject line
  • Message text (add your brand voice)
  • Timing (change from 7 days to any delay)
  • Design and colors
  • Logo and branding
  • Discount offers for reviews
→ Customize review emails
Negative reviews are normal - they actually build trust by showing authenticity.How to handle negative reviews:
  1. Reply quickly (within 24 hours)
  2. Thank them for feedback
  3. Apologize for their experience
  4. Offer to help solve the problem
  5. Show you care about customer satisfaction
Don’t: Delete honest negative reviews (unless spam/fake) Do: Use them to improve your products and service→ Learn to reply to reviews
Reviews increase sales in multiple ways:
  • Trust: 93% of customers read reviews before buying
  • Conversion: Product pages with reviews convert 15-30% better
  • SEO: Reviews add fresh content that helps Google rankings
  • Confidence: Answer buyer questions before they ask
  • Social proof: Show others are happy with your products
Average results after 3 months:
  • 20-50 reviews per product
  • 10-20% increase in conversion rate
  • Better Google search rankings
  • Fewer pre-sale support questions

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Need Help?

Book Free Setup Call

Talk to our team for personalized setup helpTime: 30 minutes

Contact Support

Email us at [email protected]Response time: Within 24 hours

View All Guides

Browse detailed guides for every feature

Integration Help

Connect Yuko with other tools
Pro tip: Bookmark the Manage Reviews page - you’ll use it daily to approve and reply to customer reviews.