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Stay in Control of Your Review Content

Your reviews shape how shoppers perceive your store.
Yuko’s Review Management Dashboard gives you all the tools you need to moderate, organize, and maintain a clean, trustworthy review section. With clear statuses, powerful filters, and quick actions, you can keep your reviews accurate, authentic, and aligned with your brand.

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What You Can Do

  • Approve or reject reviews before they appear on your store
  • Flag or remove spam and inappropriate submissions
  • Reply directly to customers to build trust and transparency
  • Filter reviews by status, replies, and favorites for easier management
  • Maintain a consistent, high-quality review presence across your store
Impact: Stores that actively moderate and reply to reviews see 20-30% higher conversion rates and better customer trust scores

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Why Active Review Management Matters

Maintain Quality Standards

Filter out low-quality content
  • Approve genuine reviews
  • Reject low-quality or irrelevant content
  • Remove spam or fake reviews
  • Hide reviews with inappropriate language
  • Ensure published reviews add value

    Result: Higher quality reviews = higher conversion rates

Engage with Customers

Show you care about feedback
  • Reply to positive reviews (thank customers)
  • Address negative reviews (resolve issues)
  • Answer questions in reviews
  • Show responsiveness
  • Build relationships
Result: 35% more customers leave reviews when they see store responses

Prevent Reputation Damage

Stop harmful content early
  • Flag suspicious or spammy content
  • Remove competitor attacks
  • Hide offensive or harmful language
  • Prevent fake reviews from appearing

    Result: Clean review section maintains customer trust

Gain Business Insights

Learn from customer feedback
  • Identify repeated customer issues
  • Spot product quality trends
  • Discover improvement opportunities
  • Track sentiment over time

    Result: Better products and customer satisfaction

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Review Management Dashboard

Yuko Dashboard → Reviews → Manage Reviews manage.png

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Review Status Types

Every review has a status that determines whether it’s visible to customers:
Reviews visible on your storeWhat this means:
  • Shown on product pages and review widgets
  • Counted toward average ratings
  • Included in search-indexed content
  • Fully visible to shoppers
When to publish:
  • Helpful, constructive feedback
  • Verified or genuine reviews
  • Clear and appropriate language
  • Reviews that add value to your store
Publishing quality reviews strengthens trust and increases conversions.Approved reviews are your social proof - they drive sales
Find specific reviews quickly with advanced filtering:
View reviews by approval statusAll Reviews:
  • Shows every review regardless of status
  • Includes Approved + Pending + Spam + Trash
  • Displays total review count
  • Default dashboard view
Approved Only:
  • Reviews currently live on your store
  • Visible to customers on product pages
  • Count toward average rating
  • Best for checking review quality
Pending Only:
  • Reviews awaiting your action
  • Not yet visible to customers
  • Approve or reject required
  • Check daily for new submissions
Spam Only:
  • Reviews flagged as spam or fake
  • Review for false positives
  • Permanently delete if required
  • Check weekly
Trash Only:
  • Reviews intentionally removed
  • Recover within 30 days
  • Permanently delete when needed
  • Helpful for cleanup
Daily workflow:
  • Filter “Pending” → moderate new reviews
  • Filter “Approved” → quick quality check
Daily workflow: Filter by “Pending” each morning, moderate new reviews, then check “Approved” for quality.
View reviews by rating level5-Star Reviews:
  • Your best social proof
  • Feature in marketing
  • Thank these customers
  • Share on social media
4-Star Reviews:
  • Generally positive
  • May have minor concerns
  • Address feedback
  • Still valuable proof
3-Star Reviews:
  • Mixed feedback
  • Identify improvements
  • Reply to concerns
  • Opportunity to win back
1-2 Star Reviews:
  • Negative feedback
  • URGENT: Reply quickly
  • Resolve issues
  • Prevent reputation damage
Strategic uses:
  • Export 5-star reviews for testimonials
  • Monitor 1-2 star trends (product issues?)
  • Address 3-4 star concerns (improvements)
Custom date range:
  • Filter reviews from a specific start date
  • Monitor feedback after a product launch
  • Analyze review impact during marketing campaigns
  • Compare periods for product improvements
Why use “From Date” filters:
  • Focus on recent customer feedback
  • Track improvement over time
  • Measure impact of changes or campaigns
  • Identify actionable trends and insights
Custom end date:
  • Set any end date for a specific period
  • Filter reviews before product updates or campaigns
  • Analyze performance for marketing initiatives
  • Compare trends across time periods
Why use end date filters:
  • Track performance over specific periods
  • Measure impact of campaigns or product changes
  • Identify seasonal or long-term trends
  • Focus on actionable insights
  • Shows every review regardless of status
  • Published + Pending + Trash + Spam
  • Total count visible
  • Default view
  • Reviews currently live on site
  • What customers see
  • Check for quality
  • Most commonly used filter
  • Reviews awaiting your action
  • Action required filter
  • Check daily
  • Approve or reject
  • Deleted reviews
  • Recover if needed
  • Empty trash periodically
  • Daily workflow: Filter by “Pending” each morning, moderate new reviews, then check “Published” for quality
  • Flagged spam reviews
  • Review false positives
  • Delete permanently
  • Check weekly
  • Reviews you have already responded to
  • Check for customer follow-up
  • Verify reply quality
  • Engagement complete
  • Reviews awaiting your response
  • Requires attention, prioritize negative reviews
  • Thank positive reviewers
  • Respond within 24–48 hours
  • Reviews you’ve marked as favorites
  • Quick access to important feedback
  • Highlight reviews for marketing or internal reference
  • Monitor top-quality content easily
  • Reviews from genuine, confirmed customers
  • Helps identify high-trust feedback
  • Best for showcasing authentic experiences
  • Useful when exporting or displaying verified-only reviews on widgets

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Review Moderation Strategies

Review and approve each review individuallyChoose whether new reviews should appear on your store immediately or stay in moderation until you approve them.When enabled:
  • All new reviews are published automatically
  • Updates storefront instantly with fresh reviews
  • Good for stores with high review volume
When disabled:
  • New reviews stay Unpublished
  • You approve each review manually
  • Better for strict moderation
Auto-publish applies only to future reviews; existing reviews remain unchanged.

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Next Steps

Set Up Moderation Workflow

Choose your review approval process.Time: 10 minutes → Configure auto-publishing → Set up moderation rules

Create Review Response Templates

Prepare templates for common review types.Time: 20 minutes → Reply guidelines and templates

Set Up Email Notifications

Get alerted when new reviews arrive.Time: 5 minutes → Configure admin notifications

Configure Spam Filters

Protect against fake and spam reviews.Time: 15 minutes → Email blacklist setup → Review restrictions

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Need Help?

Book a Free Setup Call

Talk to our team for personalised setup help.Time: 30 minutes

Contact Support

Visit our support hub for help articles, live chat and ticket submission.

Browse the Guides

Documentation across loyalty, referrals, memberships and more.

Install Yuko

Add Yuko to your Shopify store from the Shopify App Store.
Pro tip: Spend your first 30 days manually moderating every review to understand your customers and establish quality standards. Then switch to auto-publish with filters based on what you learned.