Skip to main content
Review Restrictions & Limits help you control who can submit reviews, what information is collected, and which users or products are excluded. These settings are designed to prevent spam, protect customer privacy, and maintain review quality. Navigation:

YUKO Dashboard → Settings → Reviews → General → Review Restrictions & Limits Yyyyl

​
Settings:

This setting controls who is allowed to submit reviews on your store.

How It Works:You can choose between:
  • Anyone – Allows all visitors to submit reviews
  • Only buyers who have received a review request email and API users – Restricts reviews to customers you explicitly invite
When restricted, only customers who receive a review request email or submit reviews via the API can leave a review.

​
Common Use Cases

  • Preventing fake or unverified reviews
  • Ensuring all reviews come from real customers
  • Maintaining higher review trust and credibility

​
Best Practices

  • Use review request–only submissions for maximum authenticity
  • Combine with Email Blacklist for strong spam prevention
This setting helps protect customer privacy by restricting sensitive information in reviews.

**How It Works: **When enabled:
  • Email addresses and phone numbers are automatically restricted in review content
  • Sensitive data is hidden from public display
  • Reviews remain readable without exposing private information

​
Common Use Cases

  • Privacy and compliance requirements
  • Preventing accidental data sharing
  • Improving customer trust

​
Best Practices

  • Always enable for public-facing reviews
  • Recommended for GDPR and privacy compliance
This setting controls the maximum file size allowed for review image uploads.How It Works
  • Sets a size limit for uploaded review images
  • Prevents large files from slowing down page performance
  • Helps manage storage usage
Common Use Cases
  • Maintaining fast page load times
  • Preventing oversized image uploads
  • Optimizing mobile performance
Best Practices
  • Keep limits reasonable for quality and performance balance
  • Monitor upload failures after changing limits
The Product Blacklist lets you exclude specific products from review workflows.

Where to Find the Product Blacklist:There are two ways to access and manage the Product Blacklist.Option 1: From Review Restrictions & LimitsNavigation:

YUKO Dashboard → Settings → Reviews → General → Review Restrictions & LimitsOp1Under Product Blacklist, click Manage Product Blacklist.This button redirects you to the dedicated Product Blacklist page, where you can manage excluded products.
📝 Note: This option exists for quick access while configuring review restrictions.
Option 2: Direct Access
Navigation:YUKO Dashboard → Reviews → Product BlacklistSfThis page provides full control over excluded products and supports bulk management options.

​
How Product Blacklist Works

  • Blacklisted products will not receive review request emails
  • Manual review requests are also skipped for these products
  • Existing reviews are not removed
  • Removing a product from the blacklist immediately restores review requests
📝 Note: Product Blacklist affects review collection, not review display.

​
Add Products to the Blacklist

You can exclude products using either of the following methods.

Add Products Manually


Click Add Manually to exclude products by entering their product IDs.

​
How it works:

  • Enter numeric product IDs in the input field
  • Separate multiple IDs with commas
  • Only valid numeric product IDs are accepted
**Example: 123, 456,789 **

​
Important notes:

  • Invalid or non-numeric IDs are ignored silently
  • No error message is shown for invalid entries
  • Make sure all product IDs entered exist in your store
Tip: Always double-check product IDs before saving to avoid accidental exclusions.

Upload Products via CSV


For bulk exclusions, click Upload CSV.

​
How it works:

  • Upload a CSV file containing product IDs you want to exclude
  • Each row should contain one numeric product ID
  • No column headers are required
You can also click Download sample CSV to see the correct format before uploading.

​
CSV requirements:

  • Numeric product IDs only
  • One product ID per row
  • Invalid product IDs will be skipped without an error
Best Practice: Use CSV upload when excluding a large number of products at once.

​
Email Blacklist

The Email Blacklist allows you to exclude specific customers from receiving all Yuko emails, including:
  • Review request emails
  • Review reminder emails
  • Any future review-related communications
This is useful for blocking internal team members, test accounts, support inboxes, or system-generated email addresses.

​
Accessing the Email Blacklist

Navigation:
YUKO Dashboard → Settings → Account → Email BlacklistMnFrom this page, you can manage all email addresses that should be excluded from Yuko email communications.

​
How Email Blacklist Works

  • Blacklisted email addresses will not receive any Yuko emails
  • Applies to both automated and manual review requests
  • Works across all stores and products
  • Removing an email immediately re-enables email delivery
📝 Note: Email Blacklist affects email delivery only. It does not remove existing reviews.

​
Add Email Addresses to the Blacklist:

You can add email addresses using either of the following methods.

Add Emails Manually


Click Add Manually to exclude email addresses one by one or in bulk.

​
How it works:

  • Enter email addresses in a comma-separated format
  • Wildcards (*) are supported to match patterns
  • Entries are case-insensitive

​
Supported formats:

Block a single email address
sample@example.com
Block all emails from a specific domain
*@anydomain.com
Block emails starting with a specific prefix across all domains
no-reply@*

​
Important notes:

  • Invalid email formats may be ignored without an error message
  • Make sure entries are formatted correctly before saving
Best Practice: Use wildcards carefully, as they can block a large number of email addresses.

Upload Emails via CSV


For bulk exclusions, click Upload CSV.

​
How it works:

  • Upload a CSV file containing email addresses or wildcard patterns
  • Each row should contain one email entry
  • Wildcards (*) are supported in CSV uploads
You can click Download sample CSV to see the correct format before uploading.

​
CSV requirements:

  • One email or pattern per row
  • Maximum file size: 15 KB
  • Invalid entries are skipped automatically
Tip: CSV upload is ideal when blocking large mailing lists, internal domains, or system-generated emails.

​
How These Settings Work Together

For the highest review quality and lowest spam risk:
  1. Restrict reviews to invited customers
  2. Hide the Write a Review button
  3. Enable personal information restriction
  4. Maintain an updated email blacklist
⭐ Best Practice: This configuration mirrors how most high-volume merchants collect reviews.