Review Reminder Email Setup

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Get 50% More Reviews with One Gentle Reminder

• Automatically remind non-responders without manual work
• Increase review collection by +50%
• Stay top-of-mind without being annoying
• Collect feedback from customers who needed a nudge

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How It Works

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The Automatic Process

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Email Settings

Timing: When to Send Reminder

Setting: Delay - Days after review request emailNavigation: Yuko Dashboard → Reviews → Emails → Review Reminder Email-> Edit-> Settings

What it controls: Set the number of days YUKO should wait after the review request email is sent before sending a review reminder email.This reminder helps gently nudge customers who may have missed or forgotten the initial review request.Default: 5 daysHow to choose:

Delay	When to Use	Why
3 days	Fast-moving products (food, consumables)	Quick reminder while experience is fresh
5 days (recommended)	Most products	Good balance - not too soon, not too late
7 days	Considered purchases (electronics, furniture)	Give more time before following up
10+ days	Don’t use	Too late - customer forgot about the product

Sweet spot: 5 days is proven to work best for most stores. Not pushy, but soon enough that customers remember the product.

Don’t be pushy: Sending reminder same day or next day after first email feels desperate. Give customers at least 3 days.

Subject Line: Keep it Friendly

Setting: Email SubjectBest practices for reminder subject lines:✅ Good reminder subjects:

• Did you get a chance to review order_name?
• Quick reminder: share your thoughts?
• We’re still hoping to hear from you, customer_first_name
• One more thing about your order… ❌ Avoid:
• “FINAL REMINDER” (sounds threatening)
• “You forgot to review” (sounds accusatory)
• Same subject as first email (they’ll think it’s duplicate)
• “Last chance” or urgency tactics (not necessary)

Key differences from first email:

• More casual/friendly tone
• Acknowledge it’s a follow-up
• No pressure or urgency
• Shorter and simpler

Make it different: Use a noticeably different subject than your first email so customers don’t think it’s a duplicate and delete it.

Preview Text

**What it means: **The short text shown next to the subject line in the inbox.Best practices

• Keep it short (1 line)
• Reinforce that this is a friendly follow-up
• Avoid urgency or guilt

Example preview texts

• Just a quick follow-up — your feedback helps others
• If you have a minute, we’d love your thoughts
• A friendly reminder about your recent order

Email Title

**What it means: **The headline shown at the top of the reminder email.Best practices

• Friendly and appreciative
• No urgency
• Reinforce value of feedback

Good examples

• We Value Your Feedback
• Your Opinion Matters
• Thanks for Your Recent Order

Email Message

What makes a good reminder email

• Shorter than the first email (2–3 sentences)
• Acknowledge it’s a follow-up
• No guilt, pressure, or urgency
• One clear action (leave a review)

Recommended structure

Hi {{customer_first_name}},

Just following up on our email from a few days ago. 
If you have a moment, we’d love to hear your thoughts on your recent order {{order_name}}.

Your feedback helps other customers shop with confidence.

{{ product_reviews_block }}

No worries if you’re too busy — we understand!

What NOT to write

• ❌ “You haven’t reviewed yet”
• ❌ “This is your last chance”
• ❌ Repeating long explanations from the first email
• ❌ Desperate or pushy language

💡 Pro tip:
Ending with “No worries if you’re too busy” reduces pressure and often increases response rates.

Email Footer

**What it controls: **The closing content of the email.This section automatically pulls details from:
Settings → Organization(Used in both review request and reminder emails.)

Unsubscribe Text & Description

What it controls
The opt-out text shown at the bottom of the reminder email.Why this matters

• Required by law in most countries
• Shows respect for customers’ time
• Reduces spam complaints
• Protects your sender reputation

Best practices

• Make unsubscribe links clear and visible
• Respect opt-outs immediately
• Avoid hiding or downplaying unsubscribe options

Spam risk note:
Reminder emails carry a higher spam-complaint risk than the first email. A clear unsubscribe option is essential.

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Best Practices

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Available Shortcodes

Hi {{customer_first_name}}, just checking in...

Following up about order {{order_name}}

{% for item in order_items %}
  {{item.review_block}}
{% endfor %}

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Next Steps

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