> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Partner Nodes

> Hand off workflow execution to Engati or Kwik Engage for chat / SMS / WhatsApp messaging. For modern WhatsApp messaging across all 7 providers, see the WhatsApp Workflow node.

<Note>
  **Where to find this:** Inside the workflow editor — these nodes only appear if the corresponding integration is connected.
</Note>

## Introduction

Partner Nodes hand off the workflow at a specific point to a third-party messaging platform. Two legacy partner nodes remain: **Engati** (conversational AI) and **Kwik Engage** (multi-channel messaging).

<Tip>**For WhatsApp, prefer the unified [WhatsApp Workflow node](/workflows/whatsapp-node)** — it supports all 7 supported WhatsApp providers (including Engati and Kwik Engage) from a single node with a shared shortcode catalogue.</Tip>

## When to use

* You already use Engati or Kwik Engage for **non-WhatsApp** customer messaging (e.g., Engati conversational bot flows, Kwik Engage SMS).
* You want loyalty events to trigger those legacy partner integrations.
* For WhatsApp messaging through any provider — use the [WhatsApp Workflow node](/workflows/whatsapp-node) instead.

## Available partner nodes

### Engati Node

* **Available when:** the [Engati integration](/integrations/engati) is connected.
* **Action:** triggers a specified Engati flow / bot interaction with the customer.
* **Configuration:** pick the Engati flow, optionally pass workflow context.
* **For WhatsApp via Engati:** use the [WhatsApp node](/workflows/whatsapp-node) with **Engati** selected as the provider.

### Kwik Engage Node

* **Available when:** the [Kwik Engage integration](/integrations/kwik-engage) is connected.
* **Action:** triggers a Kwik Engage event — SMS, WhatsApp, or another configured channel.
* **Configuration:** pick the event type, optionally pass workflow context.
* **For WhatsApp via Kwik Engage:** use the [WhatsApp node](/workflows/whatsapp-node) with **Kwik Engage** selected as the provider.

### WhatsApp Node — the unified successor

For WhatsApp specifically, the [WhatsApp Workflow node](/workflows/whatsapp-node) supersedes these partner nodes. One node, 7 providers (AISensy, Zoko, WATI, DelightChat, Kwik Engage, Engati, QuickReply.ai), shared shortcode catalogue.

## How partner nodes execute

* The node calls the partner's API with the customer's data.
* The partner tool takes over messaging from there.
* The workflow continues to the next node after the call returns (without waiting for the customer's response).

### Decision guidance

* **Use Engati Node** when you want a conversational bot flow (the customer can reply and continue the conversation through Engati).
* **Use Kwik Engage Node** when you want one-shot SMS or other-channel messages.
* **Use the WhatsApp Node** for *any* WhatsApp template send, regardless of provider — it's the unified path.

### Limitations

* Each partner node only appears if the corresponding integration is connected.
* The workflow doesn't wait for the customer's reply in the partner tool.
* Failures in the partner tool are logged but don't block the workflow.

## Best practices

<Tip>**Connect the integration before designing the workflow.** Otherwise the node won't appear in the picker.</Tip>
<Tip>**Stay in one tool per channel.** If Kwik Engage handles SMS in your stack, don't also send SMS via another integration — it duplicates messages.</Tip>
<Tip>**Prefer the WhatsApp node for WhatsApp.** It's simpler, supports more providers, and uses a shared shortcode catalogue.</Tip>

## FAQs

<AccordionGroup>
  <Accordion title="Can I add a custom partner node?">
    Not in v1. Use [Webhooks](/integrations/webhooks) and a custom integration if you have a partner not supported here.
  </Accordion>

  <Accordion title="Why don't I see the partner node?">
    The partner integration must be connected first. See [Integrations](/integrations/overview).
  </Accordion>

  <Accordion title="Should I use the Engati Node or the WhatsApp Node with Engati provider?">
    For WhatsApp template sends, use the **WhatsApp Node** — it uses the same Engati credentials but gives you the unified shortcode catalogue and a clearer UI. Use the Engati Node only for non-template conversational flow triggers.
  </Accordion>
</AccordionGroup>

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