> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflows

> Visual automation — trigger emails, points and coupons in response to customer events without writing code.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Workflows
</Note>

## What are Workflows

Workflows are visual automations you build by dragging nodes onto a canvas. Each workflow listens for a specific event, optionally branches on conditions, waits on timers, and runs actions — send an email, credit points, issue a coupon, or hand off to a partner tool.

Think of it as Shopify Flow + Klaviyo Flows + Zapier, scoped to your loyalty program.

## Who it's for

* Brands that have outgrown the built-in **Way to Earn** + **Email Notifications** combination and need conditional logic.
* Marketers who want to sequence touchpoints without involving a developer.
* Stores that want loyalty automations that can hand off to existing tools (Klaviyo, Engati, KwikEngage).

## How it fits together

```
Trigger node       ──→   Condition (binary)   ──→   Action node
  (event fires)        (branch on a rule)              (do something)
                              │
                              ▼
                       Wait node → Action → Exit
```

Every workflow starts with one **Trigger** and ends with one or more **Exit** nodes. Everything between is up to you.

## Get started

1. Read **[Build your first workflow](/workflows/build-your-first)** — a 10-minute tutorial.
2. Skim **[Triggers & Conditions](/workflows/triggers-and-conditions)** to know what's available.
3. Pick the actions you need from **[Action Nodes](/workflows/action-nodes)**.
4. Watch results in **[Analytics](/workflows/analytics)**.

## Recommended reading

<CardGroup cols={2}>
  <Card title="Build your first workflow" icon="rocket" href="/workflows/build-your-first">
    A 10-minute walkthrough from blank canvas to a live workflow.
  </Card>

  <Card title="Triggers & Conditions" icon="bolt" href="/workflows/triggers-and-conditions">
    Events that start a workflow and rules that branch it.
  </Card>

  <Card title="Action Nodes" icon="play" href="/workflows/action-nodes">
    Send email, credit / debit points, issue a coupon.
  </Card>

  <Card title="Wait & Exit" icon="hourglass" href="/workflows/wait-and-exit">
    Pause execution and end a workflow cleanly.
  </Card>

  <Card title="Partner Nodes" icon="plug" href="/workflows/partner-nodes">
    Hand off to Engati or KwikEngage.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/workflows/analytics">
    Track entries, completions and step-level drop-off.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>