> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow Analytics

> Track entries, completions and step-level drop-off for every workflow.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Workflows → \[a workflow] → Analytics
</Note>

## Introduction

Every workflow has a built-in Analytics tab that shows how customers move through it — how many entered, how many reached each node, where they dropped off.

## What problem this solves

Without analytics, workflows are a black box. With them, you can see exactly which step is killing your win-back flow or which condition is excluding too many customers.

## What's tracked

* **Entries** — customers who hit the trigger.
* **Completions** — customers who reached an Exit node.
* **Step-level visits** — how many customers reached each node.
* **Drop-off** — the difference between consecutive nodes.
* **Exit reasons** — grouped by exit-node label.

## Reading the analytics

<Steps>
  <Step title="Open Analytics">
    Open the workflow and click the **Analytics** tab.
  </Step>

  <Step title="Pick a time range">
    Default is last 30 days. Adjust to compare to a previous period.
  </Step>

  <Step title="Find the biggest drop">
    Scan the funnel — the step where the most customers leave is your highest-leverage fix.
  </Step>

  <Step title="Drill into a node">
    Click any node to see who reached it and when.
  </Step>
</Steps>

## Decision guidance

* **A condition with > 50% drop-off** is too narrow — widen it or split the workflow.
* **A wait with \< 50% completion** suggests customers acted (or unsubscribed) before the wait expired — shorten it.
* **An action with high failure** indicates an integration problem — check the integration's logs.

## Limitations

* Analytics are aggregate — individual customer paths are visible from the customer profile, not here.
* Historical data isn't backfilled if a workflow is edited — a major edit creates a new analytics window.

## Best practices

<Tip>**Review analytics weekly for the first month** after launching a workflow.</Tip>
<Tip>**Compare time-on-time** — a workflow that worked in March may stop working in November.</Tip>

## Related

<CardGroup cols={2}>
  <Card title="Build your first workflow" icon="rocket" href="/workflows/build-your-first">
    A 10-minute walkthrough from blank canvas to a live workflow.
  </Card>

  <Card title="Triggers & Conditions" icon="bolt" href="/workflows/triggers-and-conditions">
    Events that start a workflow and rules that branch it.
  </Card>

  <Card title="Action Nodes" icon="play" href="/workflows/action-nodes">
    Send email, credit / debit points, issue a coupon.
  </Card>

  <Card title="Wait & Exit" icon="hourglass" href="/workflows/wait-and-exit">
    Pause execution and end a workflow cleanly.
  </Card>

  <Card title="Partner Nodes" icon="plug" href="/workflows/partner-nodes">
    Hand off to Engati or KwikEngage.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/workflows/analytics">
    Track entries, completions and step-level drop-off.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>