> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Action Nodes

> Send email, credit or debit points, issue a coupon — the things workflows actually do.

<Note>
  **Where to find this:** Inside the workflow editor, click **+** between any two nodes and pick an action node.
</Note>

## Available action nodes

### Send Email

Sends a custom email through Yuko's email engine, using a template configured in **Email Notifications**.

* Pick the template at node configuration.
* Shortcodes are populated from the customer record + workflow context.
* Sends are logged in the customer activity feed.

<Tip>**Create the template before adding the node.** Workflow emails reuse the same templates as automated notifications.</Tip>

***

### Credit Points

Adds points to the customer's balance — typically as a goodwill or milestone bonus.

* Set the points value (fixed) or a formula (e.g., `order_total * 0.1`).
* Optional reason note (shown in the activity feed).
* VIP multipliers do **not** apply to workflow-credited points.

<Tip>**Use this for one-off goodwill** (a delivery delay, a launch bonus). For routine earning, use a Way to Earn campaign instead.</Tip>

***

### Debit Points

Removes points from the customer's balance.

* Set the points value (fixed).
* Optional reason note.
* Won't reduce the balance below zero.

<Tip>**Always include a reason note.** Customers will see this in their activity feed.</Tip>
<Warning>Use Debit Points carefully — customers notice deductions much more than credits.</Warning>

***

### Issue Coupon

Issues a Shopify discount code unique to the customer.

* Set the discount type (amount / percentage / free shipping / free product).
* Set the value and any expiry.
* Optional minimum cart amount.
* The code is delivered via the next node (typically a Send Email).

<Tip>**Pair Issue Coupon with Send Email.** Otherwise the customer never sees the code.</Tip>

***

## How action nodes execute

* Action nodes run synchronously in workflow order.
* Failures (e.g., a Send Email that bounces) are logged and the workflow continues to the next node unless you've set otherwise.
* All actions appear in the customer's activity feed.

### Decision guidance

* **Send Email + Issue Coupon** is the most common pairing — a personalised email with a unique code.
* **Credit Points + Send Email** for milestone celebrations (*“You just hit 5 orders — here are 500 bonus points”*).
* **Debit Points sparingly.** Common use case: clawing back fraud-detected points outside Yuko's auto-refund flow.

### Limitations

* One action per node — stack nodes if you need multiple actions.
* Send Email uses templates configured in **Email Notifications**; raw HTML isn't supported.
* Issue Coupon creates a Shopify discount code subject to Shopify's combinability rules.

## Best practices

<Tip>**Test each action node** by sending a test customer through the workflow.</Tip>
<Tip>**Don't put more than 3 actions in a row** without a wait or condition — it overwhelms the customer.</Tip>

## FAQs

<AccordionGroup>
  <Accordion title="Can I send SMS from a workflow?">
    Not natively in v1. Use a [Partner Node](/workflows/partner-nodes) (KwikEngage) or hand off to your SMS tool via integration.
  </Accordion>

  <Accordion title="Can workflows update Shopify customers (e.g., add a tag)?">
    Not directly. Use the **Loyalty Settings → Shopify customer tagging** feature for tier tags, or hand off to Shopify Flow.
  </Accordion>

  <Accordion title="What happens if a customer gets two Issue Coupon nodes in a row?">
    Two coupons are issued. Email both or revoke one.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Build your first workflow" icon="rocket" href="/workflows/build-your-first">
    A 10-minute walkthrough from blank canvas to a live workflow.
  </Card>

  <Card title="Triggers & Conditions" icon="bolt" href="/workflows/triggers-and-conditions">
    Events that start a workflow and rules that branch it.
  </Card>

  <Card title="Action Nodes" icon="play" href="/workflows/action-nodes">
    Send email, credit / debit points, issue a coupon.
  </Card>

  <Card title="Wait & Exit" icon="hourglass" href="/workflows/wait-and-exit">
    Pause execution and end a workflow cleanly.
  </Card>

  <Card title="Partner Nodes" icon="plug" href="/workflows/partner-nodes">
    Hand off to Engati or KwikEngage.
  </Card>

  <Card title="Analytics" icon="chart-line" href="/workflows/analytics">
    Track entries, completions and step-level drop-off.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>