> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Store Credit

> Let customers convert points into a flexible store credit balance they can spend across orders.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Loyalty → Ways to Redeem → Store Credit
</Note>

## Introduction

Convert points into store credit — a wallet balance the customer can apply to any future order. The most flexible reward type and the closest to *“cash on file”* in the program.

## What problem this solves

Discount codes feel transactional. Store credit feels like money on account, which behaves more like cash and increases perceived value of the program.

## When to use

* You want a flexible reward customers can apply to anything.
* You want to encourage repeat shopping by giving customers a balance.
* You're brand-conscious and want loyalty to feel premium rather than discount-driven.

## Overview

* Converts points into store credit at a defined ratio (e.g., `100 pts = $1 credit`).
* Customer can use the credit on any qualifying order.
* Optional credit expiry.
* Uses Shopify's native store credit if enabled, otherwise issues an internal balance redeemable via discount code.

## Before you start

<Check>Yuko app is installed on your Shopify store — see [Install Yuko on Shopify](/installation-and-setup/install-on-shopify).</Check>
<Check>The Yuko **Theme App Embed** is enabled in your active theme.</Check>
<Check>Your loyalty program is enabled at **Shopify admin → Apps → Yuko Loyalty → Loyalty → Settings**.</Check>
<Check>Points label and currency are configured.</Check>

<Check>Decide whether to use Shopify's native store credit (if available on your plan) or Yuko's internal balance.</Check>

## Setup guide

<Steps>
  <Step title="Open the reward">
    Login to your Shopify admin, then go to **Apps → Yuko Loyalty → Loyalty → Ways to Redeem → Store Credit**.
  </Step>

  <Step title="Configure basic details">
    Set reward name and description.
  </Step>

  <Step title="Set points and credit ratio">
    Enter the points cost and the credit amount (e.g., `100 pts = $1`).
  </Step>

  <Step title="Set expiry (optional)">
    Configure how long the issued credit stays valid.
  </Step>

  <Step title="Save & activate">
    Toggle **Active** and click **Save**.
  </Step>
</Steps>

## How it works

1. Customer redeems points for store credit.
2. The credit is added to the customer's wallet.
3. On the next qualifying order, the credit is applied at checkout.
4. Yuko logs both the redemption and the application as separate transactions.

### Decision guidance

* **Use a clean ratio** — `100 pts = $1` is most readable.
* **Pick Shopify-native store credit** if available; it integrates more cleanly with refunds and Shopify reporting.
* **Don't run alongside Amount Discount with the same effective rate** — it confuses customers.

### Limitations

* Shopify-native store credit availability depends on your plan.
* Credits can't be refunded as cash; they remain a store balance.

## Examples

* *Premium beauty brand:* `200 pts = $2 store credit`, 12-month expiry, the only redemption type offered.
* *Subscription brand:* `500 pts = $5 store credit`, applied automatically on next renewal.

## Best practices

<Tip>**Choose store credit over discount codes** if you want loyalty to feel premium.</Tip>
<Tip>**Communicate the balance prominently** — in the Cart Redeem widget and Customer Account hub.</Tip>
<Warning>Don't change the conversion ratio after launch. Customers anchor to it.</Warning>

## FAQs

<AccordionGroup>
  <Accordion title="Can store credit be combined with other discounts?">
    Yes — store credit applies as a payment method, so it stacks with discount codes by default.
  </Accordion>

  <Accordion title="What happens to credit if a customer is refunded?">
    Refund handling depends on whether you're using Shopify-native credit or Yuko's internal balance. See the customer profile activity feed.
  </Accordion>

  <Accordion title="Does store credit appear on the customer's order receipt?">
    Yes — as a payment method line item.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Amount Discount" icon="tag" href="/loyalty/ways-to-redeem/amount-discount">
    Fixed dollar discount in exchange for points.
  </Card>

  <Card title="Percentage Discount" icon="percent" href="/loyalty/ways-to-redeem/percentage-discount">
    Percentage off the order total.
  </Card>

  <Card title="Free Product" icon="box" href="/loyalty/ways-to-redeem/free-product">
    Add a chosen product to cart at no cost.
  </Card>

  <Card title="Free Shipping" icon="truck" href="/loyalty/ways-to-redeem/free-shipping">
    Remove shipping cost at checkout.
  </Card>

  <Card title="Store Credit" icon="wallet" href="/loyalty/ways-to-redeem/store-credit">
    Convert points into a wallet balance.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>