> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Free Shipping

> Let customers redeem points to remove shipping costs from their order.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Loyalty → Ways to Redeem → Free Shipping
</Note>

## Introduction

Let customers spend points to remove shipping cost from their order. Particularly impactful in regions where shipping is a known cart-abandonment driver.

## What problem this solves

Many customers abandon checkout when they see shipping. A points-funded free-shipping reward turns the loyalty program into a direct unblock for the most common reason carts go cold.

## When to use

* You operate in markets where shipping cost is high relative to AOV.
* You see a meaningful drop-off between cart and checkout.
* You want a *“value”* reward that's easy to communicate.

## Overview

* Removes shipping cost at checkout.
* Applies to all shipping methods unless restricted.
* Optional minimum purchase amount.
* Optional combinability with other discounts.
* Optional expiry.

## Before you start

<Check>Yuko app is installed on your Shopify store — see [Install Yuko on Shopify](/installation-and-setup/install-on-shopify).</Check>
<Check>The Yuko **Theme App Embed** is enabled in your active theme.</Check>
<Check>Your loyalty program is enabled at **Shopify admin → Apps → Yuko Loyalty → Loyalty → Settings**.</Check>
<Check>Points label and currency are configured.</Check>

## Setup guide

<Steps>
  <Step title="Open the reward">
    Login to your Shopify admin, then go to **Apps → Yuko Loyalty → Loyalty → Ways to Redeem → Free Shipping**.
  </Step>

  <Step title="Configure basic details">
    Set reward name and description.
  </Step>

  <Step title="Set points required">
    Enter the points cost.
  </Step>

  <Step title="Configure additional settings">
    * **Minimum purchase amount**.
    * **Combinability**.
    * **Expiry**.
  </Step>

  <Step title="Save & activate">
    Toggle **Active** and click **Save**.
  </Step>
</Steps>

## How it works

1. Customer redeems the reward.
2. Yuko issues a Shopify free-shipping discount code.
3. The code removes shipping cost on the next eligible order.

### Decision guidance

* **Pair with a minimum cart** to avoid shipping a \$5 product for free.
* **Run as a default reward in shipping-cost-heavy regions** — it's the most-redeemed reward in many EU/AU stores.

### Limitations

* Doesn't apply to express upgrades unless explicitly configured at the Shopify shipping level.
* Customer must select a paid shipping method for the discount to remove the cost.

## Examples

* *EU brand:* 300 pts = free standard shipping, min cart \$40, 30-day expiry.
* *US apparel:* 500 pts = free shipping, no minimum, combinable with sales.

## Best practices

<Tip>**Test on every shipping zone** before launch. Shipping rules vary by region.</Tip>
<Tip>**Consider this a high-redemption reward** when planning your points economy.</Tip>

## FAQs

<AccordionGroup>
  <Accordion title="Does this apply to all shipping methods?">
    By default yes; you can restrict to specific shipping rates in Shopify if needed.
  </Accordion>

  <Accordion title="What if shipping is already free for the order?">
    The reward issues but doesn't reduce the bill further. The points are still consumed unless you set a minimum-cart guard.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Amount Discount" icon="tag" href="/loyalty/ways-to-redeem/amount-discount">
    Fixed dollar discount in exchange for points.
  </Card>

  <Card title="Percentage Discount" icon="percent" href="/loyalty/ways-to-redeem/percentage-discount">
    Percentage off the order total.
  </Card>

  <Card title="Free Product" icon="box" href="/loyalty/ways-to-redeem/free-product">
    Add a chosen product to cart at no cost.
  </Card>

  <Card title="Free Shipping" icon="truck" href="/loyalty/ways-to-redeem/free-shipping">
    Remove shipping cost at checkout.
  </Card>

  <Card title="Store Credit" icon="wallet" href="/loyalty/ways-to-redeem/store-credit">
    Convert points into a wallet balance.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>