> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Write a Review

> Reward customers with points when they submit a product or shop review.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Loyalty → Ways to Earn → Write a Review
</Note>

## Introduction

Award points to customers who leave a review after buying. Reviews are one of the highest-leverage forms of UGC, and a small points bonus consistently lifts submission rates.

## What problem this solves

Most customers don't write reviews unless asked. Even fewer write them with photos or detail. A points reward turns a one-time post-purchase action into a measurable conversion.

## When to use

* You're running Yuko Reviews (or another reviews app integrated with Yuko).
* You want to lift review submission rate or photo-review rate.
* You're launching a new product and need fresh social proof.

## Overview

* Award points per submitted review.
* Optional **media bonus** — extra points if the review includes a photo or video.
* One-time per review per customer per product.
* Optional points expiry.

## Before you start

<Check>Yuko app is installed on your Shopify store — see [Install Yuko on Shopify](/installation-and-setup/install-on-shopify).</Check>
<Check>The Yuko **Theme App Embed** is enabled in your active theme.</Check>
<Check>Your loyalty program is enabled at **Shopify admin → Apps → Yuko Loyalty → Loyalty → Settings**.</Check>
<Check>Points label and currency are configured.</Check>

<Check>Reviews are enabled on your store — either Yuko Reviews or a connected reviews tool.</Check>

## Setup guide

<Steps>
  <Step title="Open the campaign">
    In your Shopify admin, go to **Apps → Yuko Loyalty → Loyalty → Ways to Earn → Write a Review**.
  </Step>

  <Step title="Set details and points">
    Enter campaign name and base points value (e.g., `20`).
  </Step>

  <Step title="Configure media bonus (optional)">
    Add extra points awarded when a review includes a photo or video (e.g., +30).
  </Step>

  <Step title="Configure expiry (optional)">
    A 30-day expiry encourages prompt redemption.
  </Step>

  <Step title="Save & activate">
    Toggle **Active** and click **Save**.
  </Step>
</Steps>

## How it works

* Yuko awards points when a review is submitted and approved.
* If the review is rejected or removed, the points are reversed.
* The bonus is paid once per review; editing a review doesn't re-trigger it.

### Decision guidance

* **Set a higher media bonus** — photo reviews convert dramatically better than text-only.
* **Pair with a post-purchase review request email** to maximise opt-in.
* **Don't reward fake reviews** — use moderation in your reviews tool to gate approvals.

### Limitations

* The campaign relies on review approval. Auto-approval awards points immediately; moderated approval awards on approval.
* Customers can only earn once per product, even if they submit multiple reviews.

## Examples

* 20 points per review + 30 bonus for a photo → 50 points for a media review. At 100 pts = $1, that's $0.50 reward.

## Best practices

<Tip>**Set the media bonus higher than the base reward.** Photos drive conversion; pay for them.</Tip>
<Tip>**Always moderate reviews** before they earn — stops fake-review farming.</Tip>

## FAQs

<AccordionGroup>
  <Accordion title="What happens if a review is rejected?">
    The points are reversed automatically.
  </Accordion>

  <Accordion title="Does this work with other reviews apps?">
    Yuko Reviews is supported natively. Other apps require an integration; check **Integrations** for the list.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Ways to Earn" icon="hand-holding-dollar" href="/loyalty/ways-to-earn/overview">
    Configure how customers earn points across your store.
  </Card>

  <Card title="Ways to Redeem" icon="gift" href="/loyalty/ways-to-redeem/overview">
    Set up reward types customers can redeem with their points.
  </Card>

  <Card title="Program Settings" icon="sliders" href="/loyalty/program-settings">
    Define points labels, currency, and customer eligibility.
  </Card>

  <Card title="Customers" icon="users" href="/loyalty/customers">
    View balances, activity, and adjust points manually.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>