> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# WATI

> Connect WATI as your WhatsApp Business API provider — named-parameter templates from any Yuko workflow.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Integrations → WATI
</Note>

## Introduction

[WATI](https://www.wati.io) is a global WhatsApp Business API platform known for its template editor and team inbox. Once connected, the [WhatsApp Workflow node](/workflows/whatsapp-node) can send WATI templates whenever a loyalty event fires.

For the provider-agnostic overview, see [WhatsApp](/integrations/whatsapp).

## When to use WATI

* You want a polished template editor and a shared team inbox.
* You operate globally and want a BSP with broad regional coverage.
* Your templates use **named** parameters (not positional) and you prefer that style.

## Before you start

<Check>You have an active WATI account with WhatsApp Business API.</Check>
<Check>You have at least one **approved** WATI template.</Check>
<Check>You have your WATI API key and your **Client ID** (visible in the API base URL `live-mt-server.wati.io/{clientId}`).</Check>
<Check>You know your **Channel Number** (the WhatsApp Business sender phone number with country code).</Check>

## Connect WATI to Yuko

<Steps>
  <Step title="Get your WATI API key and Client ID">
    Log in to the WATI dashboard → **API Docs** (or **API → Access Token**). Copy the access token and note the Client ID from the API base URL.
  </Step>

  <Step title="Open WATI in Yuko">
    In Shopify admin, go to **Apps → Yuko Loyalty → Integrations → WATI**.
  </Step>

  <Step title="Paste the API key and Connect">
    Paste the access token and click **Connect**. The tile flips to **Connected**.
  </Step>

  <Step title="Add a WATI step to a workflow">
    Open any workflow, click **+**, pick **WhatsApp**, and select **WATI** in the provider dropdown.
  </Step>
</Steps>

## Configure the WATI step in a workflow

WATI uses **named** template parameters. Each parameter has both a name (matching the variable in your approved template) and a value.

| Field                   | What it is                                                                                      | Example                            |
| ----------------------- | ----------------------------------------------------------------------------------------------- | ---------------------------------- |
| **Client ID**           | Your WATI client ID (from the API URL)                                                          | `12345`                            |
| **Template Name**       | The approved template name from your WATI dashboard                                             | `order_update`                     |
| **Broadcast Name**      | A label to track this broadcast in WATI analytics                                               | `loyalty_tier_upgrade`             |
| **Channel Number**      | Your WhatsApp Business sender number with country code                                          | `918888000000`                     |
| **Parameter Count**     | Number of named parameters the template expects (1–25)                                          | `3`                                |
| **Template Parameters** | Name + value pairs — values support [shortcodes](/workflows/whatsapp-node#available-shortcodes) | `customer_name` = `{{first_name}}` |

<Tip>**Parameter names must match the template variables exactly.** If your WATI template defines `{{customer_name}}` and `{{coupon_code}}`, use those exact names in the parameter list — not `name` and `code`.</Tip>

## Example use case

**Order shipped — with tracking link**

1. Approve a template in WATI called `order_shipped` with three named variables: `customer_name`, `order_number`, `tracking_link`.
2. In Yuko Workflows, build: **Trigger: Order Fulfilled** → **WhatsApp (WATI)**.
3. Set Template Name = `order_shipped`, Broadcast Name = `shipped_notifications`, Channel Number = your sender number, Parameter Count = `3`.
4. Add three parameters: `customer_name` = `{{first_name}}`, `order_number` = `{{order_number}}`, `tracking_link` = `{{tracking_url}}`.
5. Activate.

## Limitations

* **Approved templates only.** WATI enforces Meta template approval.
* **Named parameters, not positional.** Names in Yuko must match the names in the WATI template body.
* **No template authoring inside Yuko.** Edit templates in the WATI dashboard.
* **No per-message delivery status surfaced in Yuko.** Check the WATI dashboard for delivered / read events.

## FAQs

<AccordionGroup>
  <Accordion title="The send failed — what do I check?">
    1. Template name exact match. 2. Template approved in WATI. 3. Parameter **names** match the template variables. 4. Channel number is in international format with country code. 5. Customer has a phone number in Shopify.
  </Accordion>

  <Accordion title="What's the Broadcast Name for?">
    A WATI-side label for grouping broadcast attempts in their analytics. Pick a name per use case (e.g., `tier_upgrade_diamond`).
  </Accordion>

  <Accordion title="Can I have more than one WATI channel?">
    Yes — connect WATI once, and pick the Channel Number per workflow step. Each step can use a different sender number.
  </Accordion>

  <Accordion title="How do I rotate the API key?">
    Generate a new access token in WATI, then paste it into the Yuko WATI integration tile and click **Connect** again.
  </Accordion>
</AccordionGroup>

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