> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Engati

> Connect Engati as your WhatsApp Business API provider — namespace-scoped templates sent from any Yuko workflow.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Integrations → Engati
</Note>

## Introduction

[Engati](https://www.engati.com) is a global conversational AI platform that doubles as a WhatsApp Business API provider. Once connected, the [WhatsApp Workflow node](/workflows/whatsapp-node) can send Engati templates whenever a loyalty event fires — useful if you already run Engati for customer support and want loyalty milestones flowing through the same channel.

For the provider-agnostic overview, see [WhatsApp](/integrations/whatsapp).

## When to use Engati

* You already use Engati for chat / conversational AI.
* You want loyalty events (tier change, reward earned) to send template messages through your existing Engati setup.
* You want to combine Engati's conversational flows with Yuko's loyalty data.

## Before you start

<Check>You have an active Engati account with WhatsApp Business API.</Check>
<Check>You have at least one **approved** Engati template.</Check>
<Check>You know your Engati **namespace** (used to scope templates in Engati's API).</Check>
<Check>You have your Engati API key.</Check>

## Connect Engati to Yuko

<Steps>
  <Step title="Get your Engati credentials">
    Log in to Engati → **Settings → API**. Copy the API key and note your namespace.
  </Step>

  <Step title="Open Engati in Yuko">
    In Shopify admin, go to **Apps → Yuko Loyalty → Integrations → Engati**.
  </Step>

  <Step title="Paste the API key and Connect">
    Paste the key and click **Connect**. The tile flips to **Connected**.
  </Step>

  <Step title="Add an Engati step to a workflow">
    Open any workflow, click **+**, pick **WhatsApp**, and select **Engati** in the provider dropdown.
  </Step>
</Steps>

## Configure the Engati step in a workflow

| Field                   | What it is                                                                                    | Example                               |
| ----------------------- | --------------------------------------------------------------------------------------------- | ------------------------------------- |
| **Namespace**           | Your Engati template namespace                                                                | `your-namespace`                      |
| **Endpoint URL**        | Engati's API endpoint URL                                                                     | `https://api.engati.com/...`          |
| **Template Name**       | Template identifier (no spaces)                                                               | `loyalty_tier_upgrade`                |
| **Parameter Count**     | Number of body variables (1–25)                                                               | `2`                                   |
| **Template Parameters** | One value per variable — supports [shortcodes](/workflows/whatsapp-node#available-shortcodes) | `{{first_name}}`, `{{vip_tier_name}}` |

<Tip>**Template Name must not contain spaces.** Engati's API rejects template names with whitespace — use underscores.</Tip>

## Example use case

**Tier upgrade celebration**

1. In Engati, approve a template called `tier_upgrade_celebration` with two variables. Confirm the namespace.
2. In Yuko Workflows, build: **Trigger: VIP Tier Upgraded** → **WhatsApp (Engati)**.
3. Set Namespace, Endpoint URL, Template Name = `tier_upgrade_celebration`, Parameter Count = `2`, Parameters = `{{first_name}}`, `{{vip_tier_name}}`.
4. Activate.

## Limitations

* **Approved templates only.** Engati enforces Meta template approval.
* **Namespace-scoped.** Templates from one namespace can't be sent from another — keep namespace and template name in sync.
* **No template authoring inside Yuko.** Edit templates in the Engati dashboard.
* **No per-message delivery status surfaced in Yuko.** Check the Engati dashboard for delivered / read events.

## FAQs

<AccordionGroup>
  <Accordion title="What's a namespace?">
    A WhatsApp Business API concept: namespaces scope template approvals. Engati exposes it explicitly because the same template name can exist in different namespaces.
  </Accordion>

  <Accordion title="The send fails — what do I check?">
    1. Namespace matches the template's namespace in Engati. 2. Template name has no spaces. 3. Template is approved. 4. Parameter count matches the template's variable count. 5. Customer has a phone number in Shopify.
  </Accordion>

  <Accordion title="How do I rotate the API key?">
    Generate a new key in Engati, then paste it into the Yuko Engati integration tile and click **Connect** again.
  </Accordion>
</AccordionGroup>

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