> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# DelightChat

> Connect DelightChat as your WhatsApp Business API provider — automation-driven sends with optional CTA buttons from any Yuko workflow.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Integrations → DelightChat
</Note>

## Introduction

[DelightChat](https://www.delightchat.io) is a multi-channel customer support platform (WhatsApp, Instagram, email) with a WhatsApp Marketing module that exposes "Automations". Once connected, the [WhatsApp Workflow node](/workflows/whatsapp-node) can fire any DelightChat automation from a Yuko workflow.

For the provider-agnostic overview, see [WhatsApp](/integrations/whatsapp).

## When to use DelightChat

* You already use DelightChat for support across WhatsApp / Instagram / email.
* You want Yuko loyalty events to plug into automations you've already built in DelightChat.
* You want to attach a click-through **CTA button** to the WhatsApp message.

## Before you start

<Check>You have an active DelightChat account with WhatsApp Marketing enabled.</Check>
<Check>You have at least one **approved** DelightChat WhatsApp automation.</Check>
<Check>You know the **Automation ID** for the automation you want to trigger (visible in **WhatsApp Marketing → Automations**).</Check>
<Check>You have your DelightChat API key.</Check>

## Connect DelightChat to Yuko

<Steps>
  <Step title="Get your DelightChat API key">
    Log in to DelightChat → **Settings → API** (or **Developer Settings**). Copy the API key.
  </Step>

  <Step title="Open DelightChat in Yuko">
    In Shopify admin, go to **Apps → Yuko Loyalty → Integrations → DelightChat**.
  </Step>

  <Step title="Paste the API key and Connect">
    Paste the key and click **Connect**. The tile flips to **Connected**.
  </Step>

  <Step title="Add a DelightChat step to a workflow">
    Open any workflow, click **+**, pick **WhatsApp**, and select **DelightChat** in the provider dropdown.
  </Step>
</Steps>

## Configure the DelightChat step in a workflow

DelightChat triggers a pre-built **automation** rather than a raw template. You pass message-data and an optional CTA button.

| Field                  | What it is                                                                                                                            | Example                                            |
| ---------------------- | ------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------- |
| **Automation ID**      | The ID of the WhatsApp automation in DelightChat                                                                                      | `abc123`                                           |
| **Message Data Count** | Number of template variables the automation expects (1–25)                                                                            | `2`                                                |
| **Message Data**       | Key-value pairs (keys typically numbered `1`, `2`, `3`…) — values support [shortcodes](/workflows/whatsapp-node#available-shortcodes) | `1` = `{{first_name}}`, `2` = `{{points_balance}}` |
| **CTA Button URL**     | Optional click-through URL on the button (supports shortcodes)                                                                        | `https://shop.example.com/account`                 |
| **CTA Button Text**    | Optional button label                                                                                                                 | `View my points`                                   |

<Tip>The **CTA Button URL** supports shortcodes too — use this to deep-link customers back into a personalised page (e.g., the customer's Yuko account page or a tier-specific landing page).</Tip>

## Example use case

**Points expiring — click to redeem**

1. In DelightChat, build a WhatsApp automation called `points_expiring_soon` with two variables and approve the template. Note the Automation ID.
2. In Yuko Workflows, build: **Trigger: Points Expiring Soon** → **WhatsApp (DelightChat)**.
3. Set Automation ID, Message Data Count = `2`, Message Data: `1` = `{{first_name}}`, `2` = `{{points_balance}}`.
4. Add a CTA: Button URL = `https://yourstore.com/account/rewards`, Button Text = `Redeem now`.
5. Activate.

## Limitations

* **Automation-based, not raw template.** You're triggering an automation you built in DelightChat, not authoring the template inside Yuko.
* **CTA buttons are optional and provider-defined.** If the automation's template doesn't include a button slot, the CTA fields will be ignored.
* **No per-message delivery status surfaced in Yuko.** Check the DelightChat dashboard for delivered / read events.

## FAQs

<AccordionGroup>
  <Accordion title="What's the difference between this and a raw template?">
    DelightChat wraps the WhatsApp template inside an "automation" — a higher-level construct that can include sender settings, follow-ups, and other DelightChat-side logic. Yuko just triggers the automation; DelightChat handles the rest.
  </Accordion>

  <Accordion title="How do I know what keys to put in Message Data?">
    Check the automation's template body in DelightChat. The variable placeholders correspond to the keys you'll pass here — typically numbered `1`, `2`, `3`.
  </Accordion>

  <Accordion title="Can the CTA URL be dynamic per customer?">
    Yes — the CTA Button URL field supports shortcodes, so you can deep-link with customer-specific values (e.g., `https://yourstore.com/account?email={{customer_email}}`).
  </Accordion>

  <Accordion title="How do I rotate the API key?">
    Generate a new key in DelightChat, then paste it into the Yuko DelightChat integration tile and click **Connect** again.
  </Accordion>
</AccordionGroup>

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