> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# BotSpace

> Connect BotSpace as your WhatsApp Business API provider — template messages via a channel-and-template ID pair, from any Yuko workflow.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Integrations → BotSpace
</Note>

## Introduction

[BotSpace](https://www.bot.space) is a WhatsApp Business API platform focused on conversation automation for e-commerce. Once connected, the [WhatsApp Workflow node](/workflows/whatsapp-node) can send BotSpace templates whenever a loyalty event fires.

For the provider-agnostic overview, see [WhatsApp](/integrations/whatsapp).

## When to use BotSpace

* You already use BotSpace for WhatsApp support / chat automation.
* You want a lightweight setup: template ID + parameters, no extra bells.
* You need to route sends across multiple channels (multiple WhatsApp numbers) from the same account.

## Before you start

<Check>You have an active BotSpace account with WhatsApp Business API.</Check>
<Check>You have at least one **approved** BotSpace template.</Check>
<Check>You have your BotSpace API key.</Check>
<Check>You know your **Channel ID** from the BotSpace dashboard.</Check>

## Connect BotSpace to Yuko

<Steps>
  <Step title="Get your BotSpace API key">
    Log in to BotSpace → **Settings → API**. Copy the API key and note the Channel ID.
  </Step>

  <Step title="Open BotSpace in Yuko">
    In Shopify admin, go to **Apps → Yuko Loyalty → Integrations**, pick the **WhatsApp** category from the left sidebar, and click **BotSpace**.
  </Step>

  <Step title="Paste the API key and Connect">
    Paste the key and click **Connect**. The tile flips to **Connected**.
  </Step>

  <Step title="Add a BotSpace step to a workflow">
    Open any workflow, click **+**, pick **WhatsApp**, and select **BotSpace** in the provider dropdown.
  </Step>
</Steps>

## Configure the BotSpace step in a workflow

| Field                        | What it is                                                                                         | Example                                |
| ---------------------------- | -------------------------------------------------------------------------------------------------- | -------------------------------------- |
| **Channel ID**               | BotSpace channel ID for the WhatsApp number to send from                                           | `your-channel-id`                      |
| **Template ID**              | Approved template identifier from your BotSpace dashboard                                          | `loyalty_points_earned`                |
| **Template Parameter Count** | Number of body variables (1–25)                                                                    | `2`                                    |
| **Template Parameters**      | One value per body variable — supports [shortcodes](/workflows/whatsapp-node#available-shortcodes) | `{{first_name}}`, `{{points_balance}}` |

Template parameters are **positional** — they fill the template's `{{1}}`, `{{2}}`, ... placeholders in order.

## Example use case

**Points earned confirmation**

1. In BotSpace, approve a template called `loyalty_points_earned` with two body variables. Note the Channel ID and Template ID.
2. In Yuko Workflows, build: **Trigger: Points Awarded** → **WhatsApp (BotSpace)**.
3. Configure: Channel ID, Template ID = `loyalty_points_earned`, Parameter Count = `2`, Parameters = `{{first_name}}`, `{{points_earned}}`.
4. Activate.

## Limitations

* **Approved templates only.** BotSpace enforces Meta template approval.
* **No template authoring inside Yuko.** Edit templates in the BotSpace dashboard.
* **Positional parameters** — order matters, names don't.
* **No per-message delivery status surfaced in Yuko.** Check the BotSpace dashboard for delivered / read events.

## FAQs

<AccordionGroup>
  <Accordion title="What's the Channel ID?">
    BotSpace supports multiple WhatsApp Business numbers per account. Channel ID identifies which one Yuko should send from. Find it in the BotSpace dashboard alongside your connected WhatsApp channels.
  </Accordion>

  <Accordion title="Can I have multiple BotSpace channels active?">
    Yes — connect BotSpace once, then use a different Channel ID per WhatsApp workflow node. Each node sends from whichever channel you configure.
  </Accordion>

  <Accordion title="The send failed — what do I check?">
    1. Template ID exact match. 2. Template approved. 3. Channel ID matches your active WhatsApp channel. 4. Parameter count matches the template's variable count. 5. Customer has a phone number in Shopify.
  </Accordion>

  <Accordion title="How do I rotate the API key?">
    Generate a new key in BotSpace, then paste it into the Yuko BotSpace integration tile and click **Connect** again.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="AISensy" icon="comment" href="/integrations/aisensy">
    India / SEA — cost-effective high-volume Business API.
  </Card>

  <Card title="Zoko" icon="comment" href="/integrations/zoko">
    Shopify-native — fast onboarding, plain / rich / button templates.
  </Card>

  <Card title="WATI" icon="comment" href="/integrations/wati">
    Global — named-parameter templates, team inbox.
  </Card>

  <Card title="DelightChat" icon="comment" href="/integrations/delightchat">
    Multi-channel — WhatsApp + Instagram + email, automation-driven sends with CTA.
  </Card>

  <Card title="Kwik Engage" icon="comment" href="/integrations/kwik-engage">
    India-leaning — templates with optional dynamic-URL CTA buttons.
  </Card>

  <Card title="Engati" icon="comment" href="/integrations/engati">
    Conversational AI — namespace-scoped templates.
  </Card>

  <Card title="QuickReply.ai" icon="comment" href="/integrations/quickreply-ai">
    AI-first — media headers, dynamic CTA buttons (requires API key + secret).
  </Card>

  <Card title="Interakt" icon="comment" href="/integrations/interakt">
    India — template messages with callback metadata for downstream tools.
  </Card>

  <Card title="BiteSpeed" icon="comment" href="/integrations/bitespeed">
    Shopify-focused — named parameters and optional CTA URLs with shortcodes.
  </Card>

  <Card title="BotSpace" icon="comment" href="/integrations/botspace">
    Multi-channel WhatsApp automation — lightweight setup, positional parameters.
  </Card>

  <Card title="AskEva" icon="comment" href="/integrations/askeva">
    SEA / MENA — templates with dynamic URL-suffix CTA buttons.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="WhatsApp overview" icon="comments" href="/integrations/whatsapp">
    How Yuko's WhatsApp integration works across all 11 providers.
  </Card>

  <Card title="WhatsApp Workflow node" icon="comment" href="/workflows/whatsapp-node">
    Setup, shortcodes, and example workflows.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>