> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Email Settings & Custom Domains

> Set the From name and Reply-To for every Yuko email, choose a default From address, and send from your own verified domain.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Account → Email Settings → General
</Note>

## Introduction

**Email Settings** control who Yuko's emails come from. The settings apply to every email: loyalty, referral and membership emails, and Send Email nodes in workflows. You set them once and don't need to repeat them per template.

By default, emails go out from **Yuko's shared email address** with your From name. To send from your own domain (for example `rewards@send.yourstore.com`), turn on **Custom Domain Emails** and verify the domain.

The **Email Settings** page has two tabs:

* **General**: sender identity, default From address and custom domains (this page).
* **Email Blacklist**: addresses that never receive Yuko emails. See [Email Blacklist](/account/email-blacklist).

## Before you start

<Check>Yuko app is installed on your Shopify store — see [Install Yuko on Shopify](/installation-and-setup/install-on-shopify).</Check>
<Check>The Yuko **Theme App Embed** is enabled in your active theme — see [Theme App Embed](/installation-and-setup/theme-app-embed).</Check>
<Check>Your loyalty program is enabled under **Loyalty Program Status** at **Shopify admin → Apps → Yuko Loyalty → Loyalty → Programs**.</Check>
<Check>Your point labels are set in [Loyalty Settings](/loyalty/program-settings).</Check>

<Check>For a custom domain: access to your domain's DNS settings (at your domain registrar or DNS provider).</Check>

## Setup guide

### 1. Set your sender identity

<Steps>
  <Step title="Open Email Settings">
    Go to **Apps → Yuko Loyalty → Account → Email Settings → General**.
  </Step>

  <Step title="Enter a From Name">
    In **Sender Identity**, set **From Name**, which is *"the default 'From' name for emails"*. Use a name customers recognise, such as your store or rewards program name.
  </Step>

  <Step title="Enter a Reply Email">
    Set **Reply Email**, the default Reply-To address. Customer replies go here, so use an inbox your team reads.
  </Step>

  <Step title="Save">
    Click **Save** in the Sender Identity card. Both fields are required.
  </Step>
</Steps>

### 2. Send from your own domain (optional)

**Custom Domain Emails** is available on select plans.

<Steps>
  <Step title="Turn on Custom Domain Emails">
    In the **Custom Domain Emails** card (*"Send emails from your own domain instead of the default Yuko shared email"*), switch the toggle on. The badge changes from **Disabled** to **Enabled** and the **Mail Domains** section appears.
  </Step>

  <Step title="Add your domain">
    Click **Add Domain**, enter the **Domain Name** (for example `send.yourdomain.com`) and click **Create Domain**.
  </Step>

  <Step title="Add the DNS records">
    Click **View DNS** next to the domain. Yuko lists the **DKIM**, **SPF** and **CNAME** records, each with its **Type**, **Name** and **Value** and a copy button. Add each record at your DNS provider.
  </Step>

  <Step title="Verify the domain">
    Back in the DNS dialog, click **Verify Domain**. Each record shows **Verified** or **Unverified**. DNS changes can take a while to propagate. If a record is still unverified, wait and click **Verify Domain** again.
  </Step>

  <Step title="Add a From address">
    Once a domain is verified, the **From Addresses** section appears. Click **Add From Address** and enter a **From Email Address** on your verified domain (for example `rewards@send.yourdomain.com`). Addresses on a verified domain are verified automatically.
  </Step>
</Steps>

### 3. Choose the default From address

In **Default Email Addresses**, pick the **Default From Address**:

* **Yuko shared email**: the default, which needs no setup.
* Any verified From address you added.

Click **Save**. Every Yuko email now uses this From address. To go back to the shared address, select **Yuko shared email** and save.

## Logo

The logo in your emails comes from **Account → General → Logo** (*"Display logo in emails and other communications"*). In the [Advanced Editor](/emails/template-editor#advanced-editor) you can also place it with the **Logo** block.

## How it works

* **From name and Reply-To** from Sender Identity are used on every email.
* **From address** is the Default From Address. If none is set, or you delete the address that was the default, Yuko falls back to the shared system address.
* **Custom domains** prove to inbox providers that Yuko is allowed to send for your domain (through DKIM and SPF), which helps deliverability and shows your own domain to customers.
* **Monthly limit:** if your store has a monthly sending limit, a banner on each module's Emails tab shows it. Contact the Yuko team to raise it.

## Best practices

<Tip>**Use a subdomain for sending,** such as `send.yourdomain.com`. It keeps loyalty email reputation separate from your main domain.</Tip>
<Tip>**Use a Reply Email someone reads.** Customers reply to points and reward emails with questions.</Tip>
<Tip>**Avoid `noreply@` From addresses.** A real-looking address like `rewards@` builds more trust.</Tip>

## FAQs

<AccordionGroup>
  <Accordion title="Do I need a custom domain?">
    No. Emails send from Yuko's shared address out of the box. A custom domain is optional and is available on select plans.
  </Accordion>

  <Accordion title="My domain stays Unverified. What should I check?">
    Make sure every DKIM, SPF and CNAME record matches the **Name** and **Value** shown in **View DNS** exactly (use the copy buttons). Some DNS providers add your domain to the end of the name automatically, so check for duplicates. Then wait for DNS to propagate and click **Verify Domain** again.
  </Accordion>

  <Accordion title="Why can't I add a From address?">
    You need at least one verified domain first. Until then, Yuko shows *"No Verified Domains Available"*. The address must also use your verified domain.
  </Accordion>

  <Accordion title="Can I set a different sender per email?">
    No. The From name, Reply-To and From address apply to all Yuko emails.
  </Accordion>

  <Accordion title="How do I stop emails going to certain addresses?">
    Use the **Email Blacklist** tab next to General. See [Email Blacklist](/account/email-blacklist).
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={2}>
  <Card title="Loyalty Emails" icon="star" href="/emails/loyalty-emails">
    Points earned and redeemed, tier unlocked, expiry, birthday and anniversary.
  </Card>

  <Card title="Referral Emails" icon="share-nodes" href="/emails/referral-emails">
    Referrer welcome, friend reward unlocked and referrer reward issued.
  </Card>

  <Card title="Membership Emails" icon="id-card" href="/emails/membership-emails">
    Membership created, upgraded, downgraded and cancelled.
  </Card>

  <Card title="Template Editor" icon="pen-to-square" href="/emails/template-editor">
    Edit content and delays, send a test, or use the Advanced Editor.
  </Card>

  <Card title="Shortcodes Reference" icon="code" href="/emails/shortcodes">
    Every shortcode by group, including redemption links.
  </Card>

  <Card title="Email Settings & Custom Domains" icon="envelope-open-text" href="/emails/sender-and-branding">
    From name, Reply-To, default From address and your own sending domain.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>


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