> ## Documentation Index
> Fetch the complete documentation index at: https://docs.yuko.so/llms.txt
> Use this file to discover all available pages before exploring further.

# Platforms

> Connected commerce platforms and multi-store setup.

<Note>
  **Where to find this:** Shopify admin → Apps → Yuko Loyalty → Account → Platforms
</Note>

## Introduction

The Platforms tab shows the commerce platforms connected to your Yuko organisation — typically just your Shopify store, but if you operate multiple Shopify stores under one brand, this is where you manage the connections.

## What's configured here

* The list of connected Shopify stores.
* The primary store (used as the source of truth for shared loyalty data).
* Connection status for each.

## When to use

* During initial setup, to confirm the Shopify connection is active.
* When adding a second Shopify store under the same Yuko organisation.
* When troubleshooting a sync issue.

## How multi-store works

* Each Shopify store has its own Yuko install.
* A single Yuko organisation can group multiple stores.
* Data sharing across stores depends on your plan — contact support for multi-store coordination.

## Setup

<Steps>
  <Step title="Open Platforms">
    Go to **Apps → Yuko Loyalty → Account → Platforms**.
  </Step>

  <Step title="Verify the Shopify connection">
    The store should show as **Connected**. If not, reinstall the Yuko app.
  </Step>

  <Step title="Add another store (optional)">
    Multi-store setup is plan-gated. Contact [Support](https://yuko.so/support/) to enable it.
  </Step>
</Steps>

## Best practices

<Tip>**Don't disconnect the platform** unless you intend to uninstall — disconnection breaks all loyalty syncing.</Tip>

## FAQs

<AccordionGroup>
  <Accordion title="Can I run Yuko on Shopify and WooCommerce simultaneously?">
    Yes, but it's an Enterprise configuration. Contact support.
  </Accordion>

  <Accordion title="What if my Shopify store shows as Disconnected?">
    Reinstall Yuko from the Shopify App Store. Existing customer data is retained.
  </Accordion>
</AccordionGroup>

## Related

<CardGroup cols={3}>
  <Card title="General" icon="gear" href="/account/general">
    Store name, currency, timezone and core preferences.
  </Card>

  <Card title="Platforms" icon="shop" href="/account/platforms">
    Connected commerce platforms and multi-store setup.
  </Card>

  <Card title="Email Blacklist" icon="ban" href="/account/email-blacklist">
    Block disposable email domains and known fraud sources.
  </Card>
</CardGroup>

<CardGroup cols={2}>
  <Card title="Book a Free Setup Call" icon="phone" href="https://cal.com/rameshelamathi/yuko-demo">
    Talk to our team for personalised setup help.

    **Time:** 30 minutes
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://yuko.so/support/">
    Visit our support hub for help articles, live chat and ticket submission.
  </Card>

  <Card title="Browse the Guides" icon="book" href="/getting-started/welcome">
    Documentation across loyalty, referrals, memberships and more.
  </Card>

  <Card title="Install Yuko" icon="shop" href="https://apps.shopify.com/yuko">
    Add Yuko to your Shopify store from the Shopify App Store.
  </Card>
</CardGroup>